Clinical Quality Consultant

Patient Experience Program Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Under general supervision, assists with development and management for patient experience projects and programs. Provides program management support, team consultation, and small-scale improvement project facilitation, data analysis, synthesis, reporting and evaluation, and coordination/facilitation of program-based education or training.

Program content focus may include patient experience, HOS/CAHPS performance, provider and team communication, and approaches to improving work processes and standard work. Evaluate, analyze and manage data related to service quality and patient experience. Plans, organizes, and executes education programs for care providers, their teams, and network engagement partners.

Schedule: This position is full-time. Employees are required to work our normal business hours of 8:00am - 5:00pm PST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime. (This will be on-the-job training. The hours of the training will be aligned with your schedule).

Location: Our office is located at 2716 N Tenaya Way Las Vegas, NV.

If you reside near Las Vegas, NV, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges. This position follows a hybrid schedule with three in-office days per week.

Primary Responsibilities:

• Program and Project Management Support and Targeted Improvement Project Facilitation:
• Serves as a subject matter expert for quality and patient experience programs, project management and foundational lean improvement application to improve workflow and build reliable methods
• Facilitates and supports improvement, including development of work plans, timelines, project support and documentation
• Recommends policy and procedure changes to improve patient care
• Builds best practice models and tools to share across the network that would be flexible for regional partners
• May review/develop policies/procedures/guidelines/standard work in collaboration with operations and as needed by the Quality Department
• Coordination / Facilitation of Program Based Education or Training:
• Plans, coordinates, and organizes education programs or training for physicians and clinical staff as needed
• May provide training and consultation on program content including lean principles, methods and tools. Facilitate and support the Clinic's clinical initiatives utilizing lean principles, methods and tools
• Data Analysis, Synthesis, Reporting and Evaluation:
• Assists to supports teams to identify appropriate project measurement and monitors, trends, and utilizes data to drive quality, patient safety and process improvement
• Collaborates with the quality department data analysts and Information Technology Department, or other support departments as needed, to provide relevant reports or information to complete project tasks

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• Currently Licensed LPN in State of NV
• Current BLS Certification
• 4+ years of Clinical LPN experience
• 2+ years of experience in navigating and working in an electronic medical record system
• Intermediate level of proficiency with computers and Windows based programs including Microsoft Office Word, Excel, PowerPoint and Outlook as well as internet
• Must have reliable form of transportation
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location where there is a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to work our normal business hours of 8:00am - 5:00pm PST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• 3+ years of Health Care experience preferably related to programs managed (i.e., patient experience, clinical quality or infection control and prevention)
• 1+ years of experience leveraging Lean methodology
• 1+ years background in healthcare industry and managed care

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.