Clinical Operations Manager

Clinical Operations Manager

HealthPRO Heritage has a great opportunity for a Clinical Operations Manager for our Senior Living division! This position provides direct, hands-on clinical and operational support to assigned sites, ensuring excellence in patient care, regulatory compliance, and customer satisfaction. This role partners with site leaders, therapists, and operational teams to drive clinical outcomes, enhance employee engagement, and support customer retention. The Clinical Operations Manager serves as the frontline clinical resource for assigned communities, with frequent on-site presence to coach, train, and implement best practices.

Full-Time

Regular travel required

Yearly compensation starts at $90,000!

Why choose HealthPro Heritage?

• Purpose-Driven Work: Be part of a mission-driven organization dedicated to compassionate care and innovative therapy solutions.
• Growth Opportunities: Enjoy continuous learning and development opportunities tailored to support your professional growth.
• Collaborative Culture: Thrive in a supportive environment where teamwork, respect, and open communication are at the heart of everything we do.
• Commitment to Excellence: Join a team recognized for clinical expertise and commitment to delivering high-quality care and outcomes.
• Competitive Benefits Package: Enjoy competitive compensation along with a comprehensive benefits package designed with YOU in mind!

Join Us in Making a Difference

At HealthPro Heritage, we offer a fulfilling career where you can positively impact lives and achieve personal and professional growth. As a therapist-led, diverse organization, we provide clinical services across various settings, including nursing facilities, retirement communities, hospitals, home care, and pediatric schools and clinics. Join us to be part of a team that values your skills, listens to your input, and makes a meaningful difference in the community.

Responsibilities

Clinical Excellence

• Provide on-site and virtual clinical coaching, mentoring, and support to therapy teams.
• Monitor, analyze, and improve patient outcomes, quality measures, and value-based care initiatives.
• Ensure compliance with state, federal, and accreditation standards.
• Conduct audits, chart reviews, and workflow assessments to identify gaps and implement solutions.

Operational Support

• Partner with Rehab Directors/Program Managers, and customer leadership to ensure therapy programs meet organizational and customer needs.
• Support staffing, onboarding, and retention strategies by building a culture of clinical excellence and engagement.
• Assist with new program rollouts, pilots, and scaling of proven clinical models.
• Analyze data to identify opportunities for education.
• Strategize with Operations leaders with SL/Wellness trends for clinical development/resources.

Customer Retention

• Act as the clinical liaison with site partners, families, and referral sources to build trust and strengthen relationships.
• Support resolution of clinical concerns and ensure rapid response to customer feedback.
• Demonstrate value to customers through data analysis, outcome reporting, and regular site-level presentations.

Business Development

• Attending Trade Shows
• Hosting Member Association Webinars
• Support RFP Process

Education & Development

• Provide in-person and virtual training to staff on therapy standards, new initiatives, and compliance updates.
• Mentor clinical leaders and support succession planning at the site level.
• Share best practices and success stories across assigned regions.

Other duties as assigned

Knowledge and Skills

• Associate or Bachelor's in Physical Therapy, Occupational Therapy, or Speech-Language Pathology. Master's Degree preferred.
• Current professional licensure.
• Minimum 35 years of clinical practice; prior leadership or supervisory experience preferred.
• Proven success in long-term care, CCRC, or senior living environments.
• Strong understanding of reimbursement, quality measures, and value-based care models.
• Excellent interpersonal, presentation, and relationship-building skills.
• Willingness to travel frequently to assigned sites (up to 50%).

Professional Attributes

• Hands-on leader who thrives in on-site, face-to-face settings.
• Strong collaborator who works effectively with site leaders and clinical teams.
• Highly adaptable and resourceful in problem solving.
• Results-driven, with a passion for improving resident care and customer loyalty.
• Integrity, credibility, and commitment to organizational values.

Work Environment

• Based primarily on-site at assigned communities, with travel across region/division as required.
• Routine use of laptops, mobile devices, and virtual tools to support communication and reporting.
• Must be able to lift 50 lbs. and meet medical/physical exam requirements.

HIPAA & The Minimum Necessary Standard

The Employee shall maintain the confidentiality of all protected health information (PHI) whether electronic, written or oral to which he/she may be exposed either during the course of their duties or the result of an incidental disclosure. In accordance with the minimum necessary standard, the employee may only access PHI to perform his/her job.

• View, create, add, and modify all clinical and demographic protected health information.
• Disclose clinical and/or demographic protected health information for the purpose of patient treatment, healthcare operations and/or payment for services.
• Disclose all protected health information for any authorized purpose.
• The minimum necessary standard must be applied in all matters and shall continue privacy protection during non-working hours and after employment is no longer with the company.

EEO Statement

HealthPRO Heritage and its subsidiaries provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HealthPRO Heritage and its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.