Clinical Administrative Coordinator

Join Our Team At Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

Working in a clinical environment under supervision, to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic tasks to assist with providing medical related services. Assist patients, providers with appointment scheduling, and local facility issues. Resolve complex issues. Recommend process changes to improve efficiency and promote customer service excellence.

This position is full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime.

Primary Responsibilities:

• Answers calls to the assigned clinic, resolving moderate to complex service issues
• Proactively outreaching and resolving expedited patient issues, needs
• Works collaboratively with Providers & Clinical support staff to help resolve patient needs and Care coordination
• Schedule and verify appointments in clinical information system
• Verify and update patient demographic and insurance information
• Send and receive tasks for Provider offices to assist patients with access to medical care
• Contact patients to relay appointments and other pertinent information
• Extreme high-volume data entry
• Responsible for compliance with requirements as dictated by clinic needs; SOPs; Burke Scores, and audit results
• Ability to travel to local clinical facilities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• High School Diploma/GED (or higher)
• 1+ years of experience in a customer service/call center or healthcare environment
• Intermediate level of proficiency with Microsoft products
• Ability to work full time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime
• Must be 18 years of age or older

Preferred Qualification:

• Medical Terminology
• Bilingual English/Spanish
• Previous call center experience
• Advanced knowledge of insurance products
• Training in a medical office or customer service-related field

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.