Client Support Professional Team Lead, Community Advantage

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol WTFC.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and annual discretionary bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Family-friendly work hours

• Promote from within culture

The Client Support Professional Team Lead, Community Advantage leads the client support team, ensuring the department is providing exceptional customer service, maintaining an efficient process, and adhering to the standards that the bank has set forth.

What Youll Do

• Administer loan activities from advances to pay downs, involving GL tickets, ImageCentre workflows, check issuance, and Property Manager confirmation

• Facilitate loan document preparation including drafting and reviewing while engaging Banks attorney as well as discussing requested revisions with Loan Officer

• Complete closing procedures, following with loan closed email and updating information to various reports

• Manage monthly invoicing process, including preparing general ledger tickets and processing invoices for reimbursable expenses

• Process loan conversions and loan re-amortizations including memo, letter and ImageCentre indexing and ticketing

• Collaborate with Loan Ops on new and existing loans, clearing insurance and collateral exceptions

• Communicate regularly with Property Managers and Board Members

• Follow through with loan denial procedures and monitor default customers, requesting information, calculating delinquencies, and updating memos/letters

• Supervise and support the loan processing team

• Identify and enhance processes that support the objectives of a business

• Collaborate with lending & underwriting team to increase efficiency and analyze business trends

• Report to CCO on credit policy exceptions and payment issues on a monthly basis

Qualifications

• Bachelor's degree in business, finance, accounting, or related field

• Minimum 5 years loan administration experience, preferably within commercial or business banking

• Prior experience leadership experience required

• Exceptional verbal and written communication skills

• Strong organization skills with the ability to proactively manage and prioritize workflow

• Proficient in Microsoft Office along with the technical ability to master other proprietary banking systems; experience with Salesforce, FIS Applications, QuickBooks, DocuSign, and/or nCino is a plus

• Illinois Notary is a plus

Benefits

Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long-term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance

Compensation

The estimated salary range for this role is $60,000-$80,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidates qualifications, skills, and experience.

#LI-AC1

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.