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Client Service Representative- Full Time

VCA Animal Hospitals

Company : VCA Animal Hospitals

Location : Hilliard, OH, 43026

Posted Date : 28 October 2025

Job Details

Job Title: Client Service Representative

We are seeking a part time, experienced, Client Service Representative to join our busy 9 doctor team.

We offer superior employee benefits, HUGE personal pet discount of up to 4 animals, 401K benefits, Medical/Dental/Vision benefits, just to name a few. At VCA, we also offer 12 complimentary therapy sessions to combat compassion fatigue. These are just a few of the amazing benefits that we offer at VCA.

The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient carewith the expertise and technical know-how to make them happen. In this position you will be supporting our Doctors and Technician team by creating a positive atmosphere for our clients and patients. Duties will include:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms or appropriate department.
  • Scheduling and confirming appointments
  • Placing outbound calls for follow-ups and reaching out to prospective clients
  • Presenting and explaining fees, including processing payments
  • Recommending, selecting, and obtaining products and services, including prescriptions
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
  • Managing medical records, charts, reports and correspondence
  • At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.
  • You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500 doctors, including 600+ boarded specialists.
  • You will sharpen your skillsand even learn some new techniquesand explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

QUALIFICATIONS:

  • At least one year of proven past experience helping customers
  • High School Diploma/GED or equivalent
  • Excellent listening and communication skills
  • Compassion for pets and peopleas well as awareness and understanding of others' reactions
  • Proven decision-making skills to choose the most appropriate course of action
  • The ability to integrate new information into problem-solving
  • Proficiency in Microsoft Office
  • Willingness to work non-traditional hours, including nights, weekends and holidays
  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer a very generous associate pet discount of up to 4 personal animals, comprehensive benefits package including medical, dental, vision, paid vacation for full time associates, VIP discounts to local retail stores, uniform allowance and MORE!

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