Client Service Advocate

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

This role is responsible for developing and maintaining strong client and reinsurer relationships across assigned accounts, ensuring client satisfaction and compliance with Gallagher Re’s service delivery standards. The position also involves close collaboration with processing technicians and account controllers within our service centers of excellence to deliver high-quality service and enhance understanding of client-specific requirements.

• Ensure clients are aware of and compliant with contractual reporting and payment terms.

• Maintain ultimate responsibility for query resolution, coordinating directly with clients to manage queries in line with instructions.

• Serve as an informational resource for clients, brokers, markets, and management regarding assigned accounts.

• Coordinate and attend technical and claims audits as needed.

• Attend regular client meetings to ensure satisfaction and gain a deeper understanding of client business and operating environments.

• Monitor contracts and program experience vigilantly, identifying and escalating anomalies.

• Create and deliver management information (MI) reports and/or spreadsheet analyses as required by clients and brokers.

• Partner with Account Controllers to address cash-related issues, ensuring high-priority cash items are communicated and settled outside normal payment cycles.

• Track unpaid items and collection efforts, providing periodic updates and discussions with clients.

• Support collection efforts where needed and escalate problem collections to management while managing client expectations.

• Ensure clients’ year-end collateral funding requirements are fully met.

• Coordinate with clients on collateral adjustments, such as LOC increases/decreases or claim drawdowns.

• Adhere to internal policies, procedures, and external regulatory requirements, maintaining full compliance with WEM standards.

• High school diploma required; two- or four-year college degree preferred. Minimum of five years of related experience and/or training, or an equivalent combination of education and experience.

• Strong ability to read, analyze, and interpret technical journals, financial reports, and legal documents. Skilled at responding to inquiries or complaints from clients, regulatory agencies, and business stakeholders.

• Excellent presentation skills, with the ability to communicate effectively with senior management, clients, and colleagues.

• Proficiency in mathematical concepts, including discounts, interest, commissions, percentages, algebra, geometry, and applied calculations.

• Strong problem-solving skills with the ability to apply logical or scientific thinking to complex issues, including abstract and concrete variables.

• Proficiency in Microsoft Word, Excel, and internal operating systems.

• Possesses or is actively pursuing the ARe designation.

• Comprehensive understanding of the reinsurance business.

• Ability to work independently and proactively with minimal supervision.

• Demonstrates professionalism, integrity, and a high level of accountability in all aspects of work.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.