Client Representative

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Profile

The Centralized Client Rep (CCR) works alongside the National and Regional employee benefits client engagement team for all group, voluntary, disability and leave in force cases. The CCR is responsible for supporting the internal and administrative tasks that impact Voya's customers daily. Examples include claims inquiries and status updates, creation of customer-facing marketing materials, contact maintenance, as well as various cross-functional team projects within Voya operation departments. This role is vital to the success, growth, and retention of our employee benefits book of business.

RESPONSIBILITIES

• Assist Client with Life, Disability, and Leave claims resolutions.
• Responsible for administrative requests for system, enrollment, and contractual updates; creating Standard work and developing efficient processes between client engagement and operations.
• Problem solving between customers and operations regarding data files.
• Guide Relationship Managers on the internal processes required to complete client requests.

• Fulfill customer requests for various documents, presentation materials, and online resources

• Provide an additional customer resource to the Client Management teams while they are traveling
• Enrollment Readiness - member level educational material for enrollment events, to support optimal participation

KNOWLEDGE, SKILLS AND ABILITIES

• 4-year college degree or equivalency strongly preferred
• Experience with leave and disability products in the employee benefits insurance industry is preferred (specifically system knowledge with FINEOS claims system)
• Strong organizational, planning and time management skills.
• Ability to think broadly when problem solving and making decisions

• Strong interpersonal and partnership skills with difficult personalities

• Focus on development of solid skills that drive, design, and execute integrated enrollment, service and growth strategies
• Demonstrated success in critical thinking; able to analyze data and make effective recommendations

• Excellent communication, presentation, negotiation, persuasion, and conflict management skills

• Ability to anticipate needs of clients to reduce frustration proactively

• Ability to learn Voya product portfolio to educate and assist clients and brokers

• Proficient in Microsoft suite of products (Excel, PowerPoint, Word, Teams, Outlook)

• Ability to travel as needed, once or twice a year

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Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$67,170 - $83,960 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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