Client Patient Coordinator, Surgery, MVS

Client Patient Coordinator, Surgery

Are you seeking an opportunity to expand your veterinary skills while becoming part of a dynamic and growing hospital? Do you want to work for a company that values its team like family, supports professional development, and promotes work-life balance? If so, MissionVet Specialty & Emergency (MVS) in San Antonio, TX, could be the perfect fit for you.

MissionVet is a multi-disciplinary veterinary specialty and emergency hospital, and we are currently seeking a full-time Client Patient Coordinator (CPC) to help us continue to build our specialty practice and work on our surgery team. As an essential part of our hospital, our CPC's play a vital role, using their compassion, communication, and expertise to provide exceptional care for patients and support for our clients. At MissionVet, you'll find a place where your knowledge and talents are genuinely valued and appreciated.

Position Overview: The purpose of a CPC is to act as an extension of the doctor and technicians, to keep the clients updated with facts and financial information when appropriate and directed to do so. Help to calm the clients fears and at times bring them refreshments, tissues, anything that will make their experience more comfortable when going through the stressful time of an ill pet.

Compensation: $16-$20/hr, depending on experience.

Schedule: Full Time 4 x10 Hour Shifts Weekdays

Key Responsibilities/ Duties:

• Greet clients and patients; escort to exam room.
• Obtain and present patient history (medical, surgical, dietary).
• Collect vitals (weight, HR, RR, CRT/MM) and document in Smartflow/medical record.
• Communicate pertinent history to doctor; assist with patient restraint.
• Support technical staff with non-sedated procedures (injections, bandage changes, etc.).
• Prepare and label lab samples; complete and submit appropriate paperwork.
• Submit imaging requests (X-ray, CT, MRI) and assist with X-ray acquisition.

Financial & Hospitalization Processes:

• Create and review treatment plans, authorizations, and CPR/DNR forms with clients.
• Input charges; notify doctor to review invoice.
• Admit patients, prepare kennels, create kennel cards, and generate Smartflow workflow.
• Collect payment in exam room or escort clients to reception.

Discharge Process:

• Ensure medications are filled and ready before client arrives.
• Confirm invoice completion; follow standard checkout protocol.
• Review discharge summary and instructions with client, including medications and follow-up.
• Prepare patient for discharge and clean exam rooms between visits and end of day.
• Coordinate ICU/recovery owner visits.

Deceased Patient Protocol:

• Facilitate euthanasia paperwork and body care coordination.
• Prepare and send sympathy cards.

Documentation & Records:

• Document all client communications using CCOMs.
• Maintain accurate and up-to-date patient, client, and office records.

Hospital Operations & Support:

• Assist with instrument prep, OR setup/breakdown, and autoclaving.
• Support other departments as directed.
• Help with gurney/cleanup/owner assistance calls.
• Maintain hospital cleanliness: laundry, restocking, mopping, sweeping, and cleaning exam rooms.

Qualifications and Skills Sought:

• At least 2 years of experience as a veterinary technician or veterinary technician assistant required.
• A Certificate of a Veterinary Assistant (CVA) is a plus, but not mandatory.
• Strong interpersonal and client communication skills with a passion for assisting others.
• Exceptional multitasking abilities, organizational skills, and attention to detail.
• Dependable, proactive, and team-oriented with a positive attitude.
• Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
• Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
• Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
• Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
• Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Why You'll Love This Role at MVS:

• Make a meaningful impact by being an advocate for pets and their families.
• Work alongside a compassionate and talented team dedicated to excellence in veterinary care.
• Enjoy a dynamic, fast-paced environment that keeps you engaged and challenged.
• Be part of a workplace that values your contributions and supports your growth.
• Ongoing opportunities for continued education such as lunch and learns hosted by various vendors and entities.

Why Choose MissionVet Specialty & Emergency (MVS): Our multi-disciplinary hospital was founded in 2012 as a sister hospital of Gulf Coast Veterinary Specialists. Since then, we have grown to become known as a pillar of veterinary emergency and specialty care within San Antonio and South Texas. Our team is comprised of industry leaders, pioneers and board-certified experts who are accelerating the field of veterinary medicine with innovative techniques set to uncompromising standards.

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

We're looking for individuals who thrive in a fast-paced environment, think on their feet, and excel at multitasking. Your ability to juggle priorities while maintaining a positive attitude will make you a perfect addition to our team! If you're ready to combine your love for pets with a career in client service, apply today!