Client Development Manager

Client Development Manager

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Client Development Manager do?

As a Client Development Manager at Fiserv, you will be instrumental in cultivating and enhancing client relationships. Your role involves aligning our innovative solutions with the distinct needs of each client, helping them navigate the dynamic financial technology landscape. With a commitment to excellence, you will drive mutual growth and ensure a high level of client satisfaction. You will collaborate with clients to identify their business objectives, provide tailored solutions, and foster partnerships that contribute to overall success.

What you will do:

• Build, maintain, and deepen relationships with key clients to ensure trust and satisfaction.
• Identify and understand client needs, providing tailored solutions that align with their business objectives.
• Develop and execute strategic sales plans to achieve revenue targets and expand market share.
• Monitor market trends and client feedback to refine sales strategies and identify new business opportunities.
• Work closely with cross-functional teams (such as product, technology, and operations) to ensure seamless delivery of services and solutions.
• Maintain regular communication with clients to address concerns, share updates, and ensure alignment on goals.
• Prepare and present business cases, proposals, contracts, and service agreements to clients, emphasizing value and benefits.
• Identify opportunities for upselling and cross-selling additional products and services to enhance client portfolios.
• Collect and validate business requirements for acquiring products and services adapting client requests into our platform.
• Work closely with product managers and engineers to help deliver new products and understand new functionalities.
• Define and monitor metrics and KPIs.

What you will need to have:

• Excellent verbal and written communication abilities to effectively engage with clients, team members, and stakeholders.
• Ability to cultivate and maintain strong relationships with clients, leading to trust and long-term partnerships.
• Proficiency in analyzing sales data and market trends to make informed decisions and identify growth opportunities.
• Expertise in negotiation techniques to secure favorable terms and close deals effectively.
• Quick and effective problem-solving skills to address challenges and find solutions that benefit both the company and clients.
• Deep understanding of customer needs and the ability to tailor solutions to meet those needs, ensuring high levels of customer satisfaction.
• Ability to prioritize tasks effectively, manage timelines, and work efficiently in a fast-paced environment.
• Flexibility to adapt to changing market conditions and client needs, demonstrating resilience in the face of challenges.
• Domain knowledge of payments acquiring lifecycle, card scheme rules, clearing & settlement basics, and how these map into acquiring workflows.
• Familiarity with Fiservs Aqaasconfiguration, implementation patterns, common integration points, and reporting capabilities.

What would be great to have:

• Prior experience in a similar role within the financial services industry.
• Knowledge of Fiserv's products and solutions.
• Familiarity with CRM software and sales analytics tools to track performance and drive strategy.
• Proficiency in project management.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name.
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.