Client Care Coordinator - Inside Sales

Client Care Coordinator Opportunity

Are you looking for a challenging role that allows you to provide care solutions and support to families in need? Are you energized by creating extraordinary customer experiences, bringing value, building relationships and closing the deal? If so, Right at Home has the opportunity for you!

We are a locally owned home care business that has an exceptional culture, and we are looking for great talent who can work in a fast-paced environment; who have exceptional skills in communication, organization and making decisions; and who are people persons!

We are seeking a high-energy Client Care Coordinator for our Foxboro office. We offer a fabulous work environment, healthcare insurance, PTO, training and development opportunities, and a competitive salary with bonus potential.

The Client Care Coordinator role:

• Is responsible for using Right at Home Services to bring value to families inquiring about home care services for their loved ones.
• Plays the integral role in helping Right at Home improve the lives of as many as possible in our community.
• Shares helpful community resources.
• Has a successful sales track record in converting customers over the phone and has prior experience working in the home care or healthcare industries.

• Works hard to ensure no client is ever without a caregiver, ensures proper schedules and availability of caregivers are accurate and up-to-date.
• Plays the integral role in interfacing with clients to provide a "best in home care" experience for clients and employees by ensuring clients and caregivers are ideally matched.
• Ensures that all referrals are received in an accurate, detailed manner and are properly handled.
• Performs other office coordination duties.
• Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment.

What we are looking for in a Client Care Coordinator:

• Strong customer service skills are a must.
• Team player that has the ability to work independently also.
• Empathy for aging adults and their caregivers.
• Independence and initiative in completing assignments and finding solutions to problems.
• Ability to work with challenging family dynamics.
• Basic office, computer skills, and excellent organizational abilities.
• Feel rewarded for your work each day by making a difference in the lives of clients, caregivers, and community.
• Gain valuable healthcare supervisory work experience.
• Candidates must be self-motivated, have a pleasant and helpful disposition.

The desired candidate will possess the following:

• Degree in Business or Social Work (or experience in the home care field)
• Able to work independently, demonstrating sound judgment.
• Be available as required for on-call duty outside of normal office hours.

Please submit resume, cover letter and salary requirements to SPellegrine@rahbsw.com

Right at Home's mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn't do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That's where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

• We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
• We promise to coach you to success. We're always available to support you and offer you tips to be the best at delivering care to clients.
• We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
• We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.