Citizens Multi Asst Branch Mgr

Overview

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As an Assistant Branch Manager (ABM), you will support your team and contribute individually to exceed customer expectations, nurturing relationships that drive long-term success.

In this role, you’ll report to, and collaborate with, your Branch Manager (BM) to oversee and support daily branch activities of multiple branch locations, ensuring operational excellence, and enhancing the customer and colleague experience. Acting as an individual contributor and a coach, you’ll inspire your team to achieve individual and collective sales goals by delivering solutions that align with customer needs and drive business results. Through leadership and strong partnerships, you’ll cultivate a culture of excellence that powers the branch’s growth and success.

Thriving in a digital-first environment, you’ll showcase the convenience and accessibility of our mobile and online banking platforms, helping customers seamlessly navigate their financial journeys. You’ll supervise branch operations in the BM’s absence, and implement consistent business processes to deliver exceptional customer experiences.

A successful ABM is a dynamic communicator who translates business priorities into actionable goals, and empowers colleagues to embrace and execute strategies with confidence. With a strong focus on financial acumen, you’ll guide sound decision-making by understanding the branch’s outcomes and leveraging key business drivers to achieve success.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Responsibilities

• Support the Branch Manager in overseeing daily branch activities across multiple locations to ensure operational excellence and a superior customer and colleague experience.
• Act as an individual contributor and a coach to inspire the team to achieve sales goals while aligning solutions with customer needs.
• Lead in the BM’s absence and implement consistent business processes to deliver exceptional customer experiences.
• Communicate business priorities into actionable goals and empower colleagues to execute strategies with confidence.
• Use financial acumen to guide decision-making, monitor branch outcomes, and leverage key drivers to achieve success.
• Engage with the local community to cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications and / or Other Professional Credentials

• Required Qualifications: High School diploma or equivalent; 2+ years of sales experience in Retail or Branch Banking; proven ability to coach and develop others to drive sales results and operational excellence in a high-volume branch; track record of delivering an exceptional customer experience validated through customer satisfaction surveys; strong financial, risk and business acumen including experience interpreting reports to drive productivity; strong organizational skills to manage multiple responsibilities with prioritization and delegation; strong interpersonal skills to build a customer base by engaging with customers; active role in partnerships with community and civic organizations; ability to travel as needed for trainings and/or to other branch locations; meet and comply with all SAFE Act requirements, including successful completion of pre-employment checks and obtaining a unique identifier from NMLS.
• Preferred Qualifications: Associate’s or Bachelor’s degree preferred.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $31.77 - $40.85 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity / paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit .