Citizens Branch Manager

Overview

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. You will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success as a Branch Manager (BM). You will spearhead branch performance, sales growth, and an outstanding colleague and customer experience in a digital-first environment that emphasizes mobile and online banking platforms. You’ll build a diverse talent pipeline, develop colleagues to meet evolving business needs, and implement coaching plans to inspire team and branch-wide goals. As the branches execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. You will connect with the local community as a visible and engaged brand ambassador to cultivate new and deepen existing customer relationships.

Responsibilities

• Lead branch performance, sales growth, and an outstanding colleague and customer experience.
• Foster inspirational leadership, collaborative partnerships, and sound operational practices to sustain a customer-centric culture.
• Coach and develop team members to achieve individual and collective performance and sales goals through innovative solutions that meet customer needs.
• Promote the use of digital banking channels and ensure accessibility of mobile and online platforms for customers.
• Build a diverse talent pipeline and prioritize ongoing performance and growth through coaching plans.
• Communicate business priorities to energize and empower colleagues to execute with confidence.
• Direct all colleague and sales activities to meet and exceed key targets.
• Engage with the local community to cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications And/or Other Professional Credentials

• Required Qualifications
• High School diploma or equivalent
• Leadership experience with proven ability to coach and develop to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment
• 4 years of sales management experience in Retail or Branch Banking
• Track record of achieving sales goals, deadlines, and branch goals in a profit-and-loss environment
• Ability to drive exceptional customer experience validated by customer satisfaction surveys
• Strong partnerships with community and civic organizations
• Must meet SAFE Act requirements, including background checks and obtaining a NMLS unique identifier

• Preferred Qualifications
• Associate’s or Bachelor’s degree (preferred)
• Retail banking experience
• Talent sourcing and assessment

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment opportunities to all colleagues and applicants regardless of age, ancestry, color, citizenship, disability, genetic information, gender, gender identity or expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, or any other category protected by law. Employment decisions are based on merit, qualifications, performance and capability.

Why Work for Us

Citizens offers a customer-centric culture built around helping customers and giving back to local communities. You will be part of a supportive, collaborative workforce with access to training and tools to accelerate potential and career growth.