Cisco Call Manager Administrator

Cisco Call Manager Administrator

CACI is looking for a Cisco Call Manager Administrator responsible for the day-to-day administration, configuration, and maintenance of the organization's Cisco Unified Communications Manager (CUCM) environment. This role ensures the smooth operation of the VoIP infrastructure, troubleshoots issues, and supports the deployment of new features and enhancements. The Administrator works closely with the Cisco Call Manager Engineer Lead and other IT team members to deliver high-quality communication services.

As a Cisco Call Manager Administrator, you will be responsible for the day-to-day administration, configuration, and maintenance of the organization's Cisco Unified Communications Manager (CUCM) environment. This role ensures the smooth operation of the VoIP infrastructure, troubleshoots issues, and supports the deployment of new features and enhancements. The Administrator works closely with the Cisco Call Manager Engineer Lead and other IT team members to deliver high-quality communication services. This role requires a deep understanding of Cisco VoIP technologies, unified communications, and collaboration solutions. You will work closely with the engineering team, IT staff, and other external stakeholders to ensure the effective operation of the call managers at various locations and their integration into the organization's infrastructure.

Responsibilities:

• Administer and maintain Cisco Unified Communications Manager (CUCM) systems in compliance with DoD security standards
• Perform user account management, device configuration, and phone provisioning per DoD guidelines
• Monitor system performance and generate regular status reports for DoD compliance
• Execute routine maintenance tasks, backups, and system health checks following DISA STIGs
• Provide tier 2/3 technical support for voice and unified communications issues
• Assist with system upgrades and patch management under senior engineer guidance
• Maintain accurate documentation of system configurations and changes per DoD requirements
• Support dial plan management and call routing configurations
• Coordinate with vendors and service providers for issue resolution
• Participate in on-call rotation for after-hours support
• Support after-hours maintenance windows and emergency response activities
• Administer and maintain the CUCM environment, including user provisioning, configuration management, and system monitoring.
• Perform regular system health checks, backups, and maintenance tasks to ensure system reliability and performance.
• Experience with phone provisioning, user management, and device configuration
• Understanding of dial plans, call routing, and voice gateway configurations
• Familiarity with Cisco Unity Connection and voicemail administration
• Knowledge of basic networking concepts (TCP/IP, VLANs, DNS)
• Ensure compliance with DoD 8570.01-M and DoD 8140.03 certification requirements

Qualifications:

Required:

• 10+ years of relevant experience (Bachelor's degree in relevant field may be substituted for 5 years of relevant experience).
• Familiarity with network and system security principles, protocols, and configurations.
• Strong analytical and problem-solving skills to troubleshoot and resolve complex issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Required DoD 8140 compliant certification such as CompTIA Security+; while CCNA Collaboration or higher-level Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration) are preferred.
• Ability to obtain/maintain Secret Clearance

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground in your career and in our legacy.

Your potential is limitless. So is ours.

The proposed salary range for this position is: $67,800 - $142,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.