Child Care Program Assistant

Child Care Program Assistant

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit

Our Human Services team helps state and municipal human services and economic development agencies keep their promisesresponsibly and sustainablyto the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

PCG is seeking a highly motivated and dependable Child Care Program Assistant to perform the day-to-day operations involved in our San Diego, California, CalWORKs Welfare-to-Work/Refuge employment services operation. This individual will be responsible for maintaining our applicant and caseload database designed to ensure the success of our business services team. This individual may also complete County paperwork, utilize the CalSAWS database for data entry and reporting tasks. This role is ideal for an administrative professional with excellent attention to detail, interpersonal and customer service skills. This Program Assistant position will report directly to the Child Care Supervisor. In addition, the Child Care PA is expected to provide support and assistance to our general staff. To achieve this, it is expected that he or she will effectively collaborate with other departments and contribute to a healthy, positive work environment. The ability to work in office full time is required.

Responsibilities

• Manages incoming referrals and assure all appropriate information is entered into the case management system.
• Reviews referrals to determine eligibility for supportive services
• Communicates with outside agencies to establish the case status
• Manages processes that assure timeliness and customer satisfaction.
• Completes and tracks tasks in the case management system.
• Obtains signatures on all the required forms and documentation.
• Assists with other duties as assigned.

Required Skills

• Proper etiquette including customer relation techniques, strong verbal and communications skills.
• Knowledge and understanding of company services and ability to articulate and answer questions related to those services.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Understanding of modern office methods and practices, efficient with computers.
• Ability to establish working relationships with federal, state and county agencies as well as the general public.

Qualifications

• High School Diploma or equivalent required. College degree preferred.
• 2+ years of relevant work experience, Social Service background a plus

Working Conditions

• Office Setting

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $19.00 - $22.00 Hourly, in addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.