Chief Operating Officer

Success in this role will be measured by strong team engagement and morale, improved retention and reduced turnover, effective onboarding and staff development, and the ability to build cross-functional relationships that drive collaborative problem-solving.

Job Duties:

• Lead and manage all operational aspects of the company, including imaging centers, patient services, and technical operations.
• Oversee clinical operations to ensure high-quality imaging services, patient safety, and compliance with regulatory standards.
• Drive revenue growth through effective management of clinical operations, on-site collections, and innovation implementation.
• Develop and execute sales strategies to expand market share, strengthen referral relationships, and support business development.
• Monitor and optimize key performance indicators (KPIs) across operational, financial, and clinical domains.
• Ensure full compliance with healthcare regulations, accreditation standards, and internal policies.
• Support strategic initiatives including geographic expansion, service line development, and acquisition integration.
• Partner with the CEO and executive team to shape organizational strategy and long-term planning.
• Collaborate with clinical leadership to maintain high standards of imaging quality and patient care.
• Champion employee attraction, engagement, and retention strategies to build and sustain a strong, motivated workforce.
• Work closely with HR and department leaders to foster a culture of excellence, accountability, and continuous improvement.
• Lead continuous improvement initiatives to enhance service delivery, reduce costs, and improve patient satisfaction.
• Oversee budgeting, forecasting, and resource allocation for operational departments.
• Serve as a strategic advisor to the CEO and executive leadership in guiding company direction and decision-making.

Education and Experience :

• Bachelor’s degree in Business Administration, Healthcare Management, or related field (Master’s preferred).
  
• Minimum of 10 years of progressive leadership experience in healthcare operations, preferably in medical imaging or outpatient services.
  
• Proven track record of managing multi-site operations and leading large teams.
  
• Experience with radiology information systems (RIS), PACS, etc. preferred.
  
• Lean Six Sigma or other process improvement certifications preferred.
  
• Familiarity with payer contracting and revenue cycle management preferred.

Knowledge, Skills, and Abilities:

• Strong understanding of healthcare compliance, reimbursement models, and patient care standards.
  
• Excellent communication, leadership, and organizational skills.
  
• Ability to analyze complex data, develop actionable insights, and drive results.
  
• Ability to build trust, morale, and engagement within teams while inspiring and motivating employees to perform at their best.
  
• Ability to develop and maintain strong cross-functional partnerships promoting open communication and collaborative problem-solving.