Chief of Staff, Product Management - Claims

Chief of Staff

GEICO is in the midst of an exciting transformation as a product and tech powered company. The GEICO Claims Product Management Organization is seeking a highly strategic and organized Chief of Staff to join our Product Management leadership team for Claims. As Chief of Staff, you will serve as a key partner to the VP of Product Management, ensuring the seamless execution of our strategic priorities, improving operational efficiency, and fostering cross-functional alignment across the Claims and Partner organizations. The Chief of Staff will provide oversight for critical projects, act as a trusted advisor, and help scale the team's impact within the organization.

Location: Chevy Chase, MD or Seattle, WA

Key Responsibilities:

• Strategic Planning & Execution: Partner with the VP of Product Management to define and execute the strategic roadmap for Claims, ensuring alignment with organizational goals. Track progress on key initiatives and hold teams accountable for milestones.
• Operational Efficiency: Design, implement, and optimize internal processes and workflows to improve efficiency and productivity. Ensure timely execution of product priorities.
• Cross-functional Leadership: Act as a liaison between the Product Management, Claims, and other departments (e.g., Technology, Operations), ensuring alignment and seamless communication across teams.
• Executive Communication & Reporting: Prepare executive-level presentations, reports, and updates for key stakeholders, including C-suite leadership. Summarize complex topics, provide actionable insights, and recommend solutions.
• Project Oversight: Oversee and manage strategic initiatives and special projects across the Claims organization, ensuring they are completed on time and with the desired outcomes.
• Team Leadership & Development: Support the development of the Claims Product Management team by identifying areas for improvement and growth.
• Decision Support: Provide the VP with data-driven insights, prepare for meetings, and help prioritize decisions that will have the most significant impact on the organization.
• Stakeholder Management: Build and maintain relationships with key internal and external stakeholders. Ensure that communication is effective and that expectations are clear.
• Resource Management: Oversee resource allocation within the Product Management team to ensure optimal use of personnel and tools for project success.

Qualifications:

• Bachelor's degree in Business, Management, or a related field (MBA preferred).
• 5+ years of experience in product management, strategy, or business operations in a fast-paced environment, preferably within the insurance or financial services industry.
• Proven experience working in a senior leadership or Chief of Staff role.
• Strong organizational and project management skills, with the ability to manage multiple priorities and complex projects.
• Excellent communication skills, with a demonstrated ability to influence cross-functional teams and drive strategic initiatives.
• Highly analytical with a strong business acumen and problem-solving skills.
• Ability to work under pressure and navigate ambiguity in a dynamic environment.
• Leadership and team development experience, with a passion for mentoring and growing talent.

Preferred Skills:

• Experience within claims, insurance, or a highly regulated industry.
• Familiarity with product management principles, agile methodologies, and working in cross-functional teams.
• Understanding of no-code or low-code platforms, claims transformation, and digital product innovation.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career and your potential in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.