Certified Lead Medical Assistant or LPN, (Franklin Primary Care), 40 hours, days

Medical Assistant III

Under the direction of the appropriate licensed clinician, the Medical Assistant III (MA III) provides clinical care and performs clerical duties to support office/clinic functions. The MA III performs in a lead role capacity to support and mentor Medical Assistants in a physician's office or ambulatory clinic setting.

Major Responsibilities:

• Distributes and monitors the flow of work for an assigned group of employees.
• Provides training and technical assistance to employees within the assigned work area.
• Assists manager in assuring that assigned employees are provided with appropriate resources, materials, and methods.
• Provides recommendations to manager for the most efficient utilization of assigned personnel.
• Provides input to manager on assigned staff for annual performance evaluations.

All responsibilities are essential job functions.

Position Qualifications:

License/Certification/Education:

Required:

• High School Diploma or equivalent.
• Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association. If not available upon hire, a BLS/HS must be obtained within 3 months from date of hire. If certification is not obtained within 3 months of hire, the employee may be terminated or may apply for another position for which they meet the minimum qualifications.
• Medical Assistant credential, approved by the Massachusetts Department of Health (ARMA, NHA, etc.).
• Must obtain Yellow Belt certification within 1 year from date of hire/transfer.

Experience/Skills:

Required:

• Previous experience working in a medical physician office or ambulatory care clinic setting in a hospital.
• Medical terminology and computer skills.
• Must be able to read, write, and communicate in English in a clear and concise manner.
• Strong interpersonal relationship building skills to gather information from individuals that create a collaborative work environment.
• Problem-solving abilities for routine situations and comfort requesting assistance from identified resources when needed.
• Must be able to remain calm when under stress or in emergency situations.
• Demonstrates sensitivity and responsiveness to patients' needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.

Preferred:

3 years of medical assistant experience in a medical physician office or ambulatory clinic setting.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org We will make every effort to respond to your request for disability assistance as soon as possible.