Center Operations Director

Overview

Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.

The Center Operations Director is a good fit for a candidate who has previously managed operations, enjoys working with people, is highly organized and detail-oriented, maintains calm and poise in a fast-paced environment, and is mission-driven to help young children with autism spectrum disorder.

Responsibilities

• Owning local fidelity to Soar’s operating processes, including center cleanliness and organization, RBT billable hours management, scheduling, parent communications, etc.
• Partnering with market-level leadership to serve as the local accountability for center performance relative to forecast across key operating metrics, including budget, efficiency, and much more.
• Working with the local Scheduling Manager to ensure daily scheduling needs are met and cancellations on clients are minimized.
• Proactively identifying local operating challenges in partnership with staff and using a solution-oriented mindset to suggest new policies and procedures as needed.
• Serving as the core leader in the center, having deep expertise on center operations and expectations, and leading by example in daily processes and decision-making.
• Managing center supply ordering for toys, office supplies, food, etc.
• Demonstrating professionalism and maturity to the highest standard in interactions with families, clients, and staff.

Client Communication and Relationship Management

• Managing all non-clinical aspects of the client experience, including building strong relationships with caregivers and providing needed support, owning family communications in partnership with the local clinician team, ensuring strong attendance, driving strong client NPS scores, and addressing all concerns.
• Answering the phones and managing inbound demand for services.
• Preparing clients for diagnostic and assessment appointments, including sending information via email, collecting information, and sending reminders.
• Ensuring a smooth onboarding experience for new clients and their caregivers.
• Managing the front desk, including providing a warm welcome to clients, prospective clients, and employees.

Local Leadership

• Acting as the primary people leader for local employees, supervising local clinicians and coaching them on career development and leadership for their RBT supervisees.
• Partner with the lead clinician to support various clinical staff in clinical excellence and fidelity to expectations (treatment fulfillment, quality, etc.).
• Managing non-billable task delegation for employees not directly working with clients.
• Motivating all staff to adhere to center operating policies and procedures.
• Serving as a liaison to staff, supporting the team when issues / concerns arise, providing guidance on appropriate actions to take and whom to reach out to.
• Escalating high priority issues to regional leadership as needed, knowing when to ask for help.
• Collaborate across disciplines to ensure effective communication and care coordination amongst the BCBA, SLP, and OT teams.

Meeting and Event Management

• Planning and leading office meetings and events, including monthly staff meetings, professional development days, and staff lunches.
• Working with clinical leadership team to plan and execute parent-facing events, including bi-monthly family nights.

Qualifications/Education

• Bachelor’s degree required, advanced degree preferred.
• Prefer 5-7+ years of experience in the healthcare provider space, but would consider alternative backgrounds that demonstrate a similar skillset.
• Require previous people management experience, preferably teams of 8-10 or more people.
• Require 2-3+ years of operations management experience, with autism or other outpatient clinic experience preferred.
• This is a full-time position.

What We Offer

• Comprehensive health benefits, including medical, dental, and vision plans
• Student loan repayment and tuition reimbursement benefits
• Priority access for in-network mental health support through our partnership with Sol Mental Health
• Tons of support from our multidisciplinary team
• A collaborative and fun environment where every team member\'s contribution is valued

Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.