Center Administrator

Operations Manager

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Bonus based on performance

Job Summary:

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of the clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities:

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with the Medical Director to ensure that medical care is delivered in accordance with physician's instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures, and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications:

• Bachelor's degree preferred
• A minimum of two years of experience working in a supervisory role in a medical office, urgent care, or immediate care is preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines
• English and Spanish proficiency preferred

Company Overview:

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an on-site lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).