CDZ Implementation Specialist

Overview

Job Title: CDZ Implementation Specialist

Job Location: Chicago, Illinois

The Implementation Specialist will play a critical role in ensuring the successful execution of departmental processes and workflows. This position requires a proactive individual with strong organizational and communication skills, capable of working independently while supporting various teams and contributing to customer satisfaction. The specialist will work closely with customers to ensure all required documentation is obtained for the setup of their US Customs brokerage account, facilitating a smooth and efficient onboarding process.

Responsibilities

• Implement and monitor key workflows associated with CDZ account creation and other operational processes, ensuring adherence to established guidelines and procedures. This includes tracking key milestones and ensuring they are met to facilitate a speedy setup of the US Customs brokerage account.
• Ensure all aspects of the setup are completed both internally and externally and facilitate knowledge transfer and operational continuity within the team.
• Deliver exceptional internal and external customer service, addressing inquiries and resolving issues promptly to exceed customer expectations.
• Regularly monitor communication channels (e.g., Outlook group mailboxes, telephone calls) for escalations, taking appropriate actions to expedite critical updates and maintaining clear communication with stakeholders.
• Build and maintain effective relationships with team members, management, and external partners to ensure seamless operations and support departmental goals.
• Participate in cross-training initiatives to acquire knowledge in key operational areas, ensuring backup support during peak periods.
• Ensure compliance with departmental procedures and requirements, escalating issues as necessary to maintain operational integrity.
• Perform other related tasks as assigned by the manager to support the department’s objectives.

Skills and Qualifications

• Minimum of 4 years in a relevant area, with a preference for experience in entry processing or related fields.
• Highly proficient in MS Office and familiar with iShare utilization; experience with Freshdesk is a plus.
• Strong professionalism and exceptional customer service skills, with the ability to maintain positive relationships with internal and external customers.
• Effective verbal and written communication skills for providing status updates and resolving issues in accordance with policies and procedures.

Autonomy

• Works independently with minimal supervision.
• Engages extensively with internal teams and follows standard policies for external interactions.

Pay Range

$25.21 - $33.61/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in buildingcareers, not just jobs , and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us:
DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed toequal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must belegally authorized to work in the United States. Visa sponsorship is not available for this role.

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