Case Manager/Peer Specialist

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs comprehensive case management intake assessment and develops plans with clients for obtaining services needed. Coordinates essential services to individuals and families seeking services at Community Healthlink.

I. Major Responsibilities:

• Performs comprehensive case management intake assessment and develops plans with clients for obtaining services needed.
• Completes initial behavioral health intake documentation as required by the program, payor, and regulatory bodies.
• Works collaboratively with the integrated team to coordinate the delivery of appropriate behavioral health and other support services, including coordinating supportive transitions in care providers.
• Provides ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI (Social Security Insurance), EAEDC (Emergency Aid to Elderly and Children), MassHealth and other health insurance needs, addiction services, and other community resources).
• Provides transportation assistance to individuals as needed. Assist clients in accessing transportation through existing resources or accessing new resources.

II. Position Qualifications:

License/Certification/Education:

Required:

• High school diploma/GED.
• Satisfactory CORI background check.
• Current valid US-issued driver's license and a registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle.

Preferred:

• Associate's degree.

Experience/Skills:

Required:

• Ability to develop a working knowledge of CHL's service lines in order to appropriately triage individuals being assessed for services.
• Excellent oral communication and computer skills.
• Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.
• Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.
• Ability to use office equipment, including copy machines, computers, printers, telephones.
• Ability to organize complex tasks and meet deadlines.

Preferred:

• Prior experience in a behavioral health or social services setting.
• Basic knowledge of CHL services and insurance requirements and reimbursement for these services.
• Working knowledge of Electronic Health Records (EHR).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.