Case Manager

Requisition No:
Agency: Military Affairs
Working Title: Case Manager
Pay Plan: Career Service
Position Number:
Salary: $36,351.64
Posting Closing Date: 09/11/2025
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Department of Military Affairs
*** OPEN COMPETITIVE***
APPLICATION DEADLINE: 11:59 p.m. on closing date
VACANCY #
WORK LOCATION: STARKE, FLORIDA
ABOUT THE DEPARTMENT OF MILITARY AFFAIRS (DMA)
The mission of the Florida Department of Military Affairs is to provide management oversight of the Florida National Guard and provide units and personnel ready to support national security objectives; to protect the public safety of citizens and to contribute to the national, state and community programs that add value to the United States of America and to the State of Florida.
FLORIDA YOUTH CHALLENGE ACADEMY
The Florida Youth Challenge Academy's mission is to provide a highly disciplined and motivational environment, free from outside distractions, which fosters academics, leadership, development, personal growth, self-esteem, and physical fitness for qualifying high school dropouts. The Academy consists of an operational staff and cadre with in-depth military experience, certified instructors from the Clay County School District system, a registered nurse, counselors and recruitment and placement personnel.
OUR BENEFITS INCLUDE:

• Health Insurance
• Life Insurance
• Dental, Vision and Supplemental Insurance
• Retirement Benefits
• Vacation and Sick Leave
• Paid Holidays
• Opportunities for Career Advancement
• Tuition Waiver for Public College Courses
• Training Opportunities
• For benefit information available to State of Florida employees, go to

CONDITIONS OF EMPLOYMENT:

1. New employees of the Department of Military Affairs will be required to pass a pre-employment drug screening.
2. New employees of the Department of Military Affairs are required to participate in a direct deposit/electronic transfer program.
3. The Department of Military Affairs is paid on a monthly basis.
4. This position is a Cooperative Agreement position.
5. As a CANDIDATE, you may be required to provide documentation (i.e., High School Diploma or Equivalency, College Transcripts, ETC.) to verify meeting these Minimum Qualifications.
6. Must be able to pass a Department of Juvenile Justice Background screening/test.
7. Must have and maintain a valid State of Florida Driver's License.
8. Must possess or be able to obtain First Aid/CPR certification within six months of employment.

*NOTE* To be considered for this position, application must be fully completed, your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process and clearly stated within the employment history.
MINIMUM REQUIREMENTS:

• A High School Diploma or equivalent; AND
• Three (3) years of professional experience in Administrative, Clerical, or a related field
• Proficiency in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)
• Must currently possess and maintain a valid Florida Driver's License

DUTIES AND RESPONSIBILITIES:

• Prints, copies, labels, and mails mentor reports monthly.
• Process received mentor reports within five days of receipt.
• Enters mentor reports into system and Cadet files within five days of receipt.
• Maintains historical records on past classes.
• During call periods, places approximately 10 calls per eight-hour shift to maintain mentor contacts, must be documented.
• Facilitate Placement and Transitioning of all Cadets prior to graduation (work, school. Higher education, military).
• Tracks and manages Cadet Activities in post-residential phase to ensure continued enrollment in school (higher education), work placement, military enlistment, or volunteer service. Must be documented in Cadet file.
• All phone calls and important Cadet/Mentor information must be documented and placed in data entry program.
• Returns calls to mentors, parents, and Cadets as well as answering general questions about the mentoring program within two working days.
• Schedules mentor visits and follow up with mentors to provide guidance that each mentor is fulfilling program obligations and policies, per NGB.
• Assists and monitors mentors and Cadets with communications.
• Assists in solving problems and linking local resources for Cadets and mentors.
• Supports, coaches, and aids mentors in their relationship with Cadets.
• Attends meetings and record relevant information in Cadet's file.
• Explore career paths with Cadets including attending field trips, tours and / or job and military fairs.
• Works to assist with vocational counseling to assist Cadets in assessing future possibilities for Cadet placement as well as follow through until Cadets are placed prior to graduation.
• Assists with setting up and attending orientations, interviews, and other RPM functions, on and off academy grounds.
• Assists in the presentation of various required core curriculum classes pertaining to job skills for the Cadets.
• Performs other such duties as deemed necessary by the Supervisor, Deputy Director, and /or the Program Director.
• Travels as needed for orientations and interviews.
• Must be flexible with the assigned work schedule due to the complexity and requirements of the job.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of working with youth and using professional ethics, boundaries, and confidentiality pertaining to sensitive information.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of Microsoft Window programs and Internet programs.
• Skills in professional phone etiquette.
• Skills in great customer service, assistance and support.
• Ability to work with Cadets in a stressful and emotional environment.
• Ability to prepare correspondence and administrative reports.
• Ability to work in a team setting as well as independently.
• Ability to utilize problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies, SOPs, and procedures.
• Ability to plan, organizes, and coordinate work assignments.
• Ability to establish and maintain effective working relationships with others throughout the academy.
• Ability to work in a face paced environment.

SPECIAL REMINDERS:
The State of Florida and The Department of Military Affairs participate in the E-Verify program. Federal law requires that all employers verify the identity and employment eligibility of any person hired to work in the United States.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:
All members of the Florida Retirement System are required to contribute 3% of their salary on a pre-tax basis.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.
The Department of Military Affairs values and supports employment of individuals with disabilities. Qualified individuals with disabilities are encouraged to apply.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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