Care Coordinator

Care Coordinator/Scheduler/On Call

Are you looking for a meaningful and challenging role that allows you to grow professionally while improving the quality of life for others? Are you passionate about person-centered care and committed to creating extraordinary care experiences for clients and families? If so, Right at Home has the opportunity for you!

The Care Coordinator is responsible for ensuring exceptional client and family experiences through proactive care management, effective scheduling, and responsive communication. This role plays a key part in maintaining continuity of care and supporting caregivers and clients across our service area.

Compensation & Benefits:

• Competitive pay
• Medical, dental, and vision benefits
• Paid time off (PTO)
• 401(k) retirement plan
• Ongoing paid training and professional development through our online learning system
• Recognition programs, celebrations, and a supportive team environment

Responsibilities:

• Coordinate and maintain caregiver schedules to ensure all client shifts are staffed appropriately and on time.
• Serve as primary scheduler, ensuring caregivers are matched to clients based on skills, preferences, and care needs.
• Step in to assist with coverage when call-outs occur including, when necessary, filling shifts personally to ensure continuous client care.
• Develop and maintain individualized client care plans that support safety, quality, and satisfaction.
• Communicate regularly with clients, families, caregivers, and referral sources to ensure high-quality, consistent service.
• Mentor and support caregivers through coaching, training, and ongoing engagement to promote retention and professional growth.
• Maintain a calm, professional demeanor and manage multiple priorities in a fast-paced office environment.
• Participate in a rotating on-call schedule to manage after-hours and weekend scheduling needs, including responding to urgent staffing or client care issues.
• Collaborate with the care team to ensure continuity of care, timely updates, and proactive communication.

Requirements:

• High school diploma or equivalent; two years of business, scheduling, or healthcare-related experience preferred.
• Previous experience in home care, healthcare administration, or medical office scheduling strongly preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently, exercise sound judgment, and remain calm under pressure.
• Must have a valid driver's license, reliable transportation, and current automobile insurance.
• Availability to participate in rotating on-call scheduling coverage (evenings and weekends).

Employment Type: Full-time

Compensation: $14.00 - $19.00 per hour

Right at Home's mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn't do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That's where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

• We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
• We promise to coach you to success. We're always available to support you and offer you tips to be the best at delivering care to clients.
• We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
• We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.