Care Coordinator - Endoscopy Center

At Cleveland Clinic Health System

We believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Care Coordinator - Endoscopy Center

Location

Beachwood

Facility

Beachwood Medical Office Building

Department

DDSI Endoscopy-Digestive Disease Institute

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Cleveland Clinic's Digestive Disease & Surgery Institute (DDSI) provides patients with the most advanced level of medical and surgical care, primarily focused on the safe and proven treatment of disorders related to the gastrointestinal tract. Of the top digestive disease centers in the United States, DDSI is the first of its kind to unite all specialists in one unique, fully integrated model of care aimed at optimizing the patient experience. Cleveland Clinic is recognized in the U.S. and throughout the world for its expertise and care.

Job Details

Cleveland Clinic Care Coordinators have been very successful in helping patients manage their own care. In this role, your dedication and commitment can decrease Emergency Department visits, observation status, inpatient stays and hospital readmission. Not only do you coordinate services and offer medical advice, but you can also provide comfort and reassurance to patients as they navigate their illness or disease. This position offers a unique opportunity to enhance the Cleveland Clinic experience and leave a lasting impression on their lives, their families and the community, all while further expanding your own nursing skills and growth.

A caregiver in this position works Monday Friday from 8:00am 5:00 pm.

• Identifies which patients in the specialty care practice have ongoing care coordination needs for their specialty condition.
• Outlines the nature and duration of involvement needed by the specialty care team and specialty care coordinator then identifies the primary care team involved.
• Utilizes assessment skills and risk assessment tools to identify patients with actual or potential care needs that would require care coordination.
• Conducts targeted outreach to a defined panel of high risk patients (chronic illness, lack of social support, readmissions, ED visits, surgical episodes, etc.) to ensure timely and efficient care delivery across the continuum of care.
• Utilizes technological tools (registries, patient lists, care team tab, etc.) to manage populations.
• Conducts comprehensive clinical assessments that include disease-specific, age-specific, medical, behavioral pharmacy, social and end of life needs of each patient.
• Informs the patient and family regarding coordination of their care and shares this information with the healthcare team.
• Works collaboratively with interdisciplinary team to develop goals and plan interventions to maximize patient outcomes.
• Monitors patient compliance with plan of care.
• Performs reassessments regarding patient progress toward goals and updates plan of care as appropriate.
• Ensures care gaps are closed around specialty disease/chronic disease/surgical episodes.
• Serves as primary patient contact for team related to condition/surgical episode and facilitates access to services.
• Coordinates members of the patient care team.
• Serves as the liaison between patients, families, and physicians, clinical staff by advocating for patient and families then responding to and facilitates resolution of patient/family questions and concerns.
• Assists in managing transitions of care across care setting, ensuring optimal communication and planning. Identifies barriers to receiving care and facilitates solutions.
• Partners with other care coordinator teams such as primary and transitional care social work, rehabilitation, pharmacy, palliative care and others.
• Defines and ensures compliance with disease-specific care paths for specialty care or chronic disease.
• Works with the patient and family to assess current knowledge, health literacy, and readiness to change, utilizing teach back to assess level of knowledge.
• Coaches patient and family on self-management support; including setting long and short term goals.
• Educates about managing a specialty or surgical condition (inclusive of preoperative, perioperative, postoperative and recovery) inclusive of prevention and health maintenance tasks. Educates and connects to other care providers and community resources to enhance care.
• Works with practices on quality and process improvement initiatives.
• In home care only, this role oversees and directs clinical staff and a team of LPNs to ensure patients receive appropriate services.
• Other duties as assigned.

Education

• Graduate from an accredited school of professional nursing.
• BSN preferred.

Certifications

• Current state licensure as a Registered Nurse (RN).
• Specialty certification preferred.
• Basic Life Support (BLS) through American Heart Association (AHA).
• Any registered nurse or advanced practice nurse must obtain a cancer specific certification or demonstrate ongoing qualifying education within the timeframe of the facilities accreditation cycle, if they work in medical oncology, radiation oncology, cancer center or cancer clinic and/or administer chemotherapy within an accredited Cleveland Clinic facility.

Complexity of Work

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience

• Three to five years of nursing experience required.

Physical Requirements

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires corrected hearing and vision to normal range.
• May requires some exposure to communicable diseases or bodily fluids.
• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.

Personal Protective Equipment

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.