Care Coach - Manassas, VA

Care Coach

Join the Humana Healthy Horizons team in Virginia and play a vital role in transforming the lives of our members! As a Care Coach, you will assess and evaluate members' needs, guiding them and their families toward resources that promote optimal wellness. Your expertise will help connect members with the right care and support, making a meaningful difference in their health and wellbeing. If you are passionate about helping others and thrive in a role where your work has a real impact, we invite you to become a valued part of our mission to improve health outcomes in our community.

Responsibilities include managing a caseload of members, developing and modifying individual care plans, providing specialized support for members with a focus on addressing health related social needs, ensuring members are receiving services in the least restrictive setting, and supporting members and/or caregivers utilizing an interdisciplinary approach.

Required qualifications include residing in or within a 15-mile radius of Manassas, VA, a bachelor's degree in health or human services field or an active LPN license in the Commonwealth of Virginia, two years of prior experience in health care and/or case management, one year of experience working directly with individuals who meet the Cardinal Care Priority Population criteria, strong advocate and respect for members at all levels of care, intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook, ability to use a variety of electronic information applications/software programs including electronic medical records, exceptional oral and written communication and interpersonal skills, ability to manage multiple or competing priorities in a fast-paced environment, this role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program, and ability to travel to region-based facilities and homes for face-to-face assessments and interactions with members and/or families. This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance.

Preferred qualifications include prior experience with Medicare, Medicaid and dual eligible populations, experience with health promotion, coaching and wellness, knowledge of community health and social service agencies and additional community resources, Case Management Certification (CCM), and bilingual or multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance.