Capacity Manager - Brokerage

Logistics - Capacity Manager

The Logistics - Capacity Manager is responsible for carrier account management. Hirschbach Solutions believes in high customer service, therefore, the Logistics - Capacity Manager must be willing and able to invest in ensuring the highest level of service is achieved at all time. What you will be doing:

• Effectively manages strong relationships with contract carriers
  • Develop an organized list of carriers and the type of relationship with them
  • Publish key contact info for dispatchers as well as desired lanes and rates
  • Focus on continuous new carrier acquisition and develop a plan to contact them regularly to determine relationship level.
• Develops a cadence for approaching a carrier base when loads become available
  • Check with regular carriers that have been booked previously
  • Blast email carriers for available equipment
  • Post available loads on web load boards we subscribe to
  • Make necessary outbound phone calls to secure coverage
• Effectively communicate performance expectations to carriers for each load
  • Automated tracking is required because it's required by our customers
• Participates in carrier performance reviews
• Identifies and implements opportunities to increase efficiency and profitability.
• Work with a "Can't Stop, Won't Stop" approach to ensure our customer's freight gets handled as expected by Hirschbach Solutions.
• Other duties as assigned including proactively assisting others in achieving the organization's objectives.

Talent Requirements:

• High school diploma or equivalent in education, paired with relevant professional experience.
• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
• Ability to process information with high levels of accuracy and energy
• Ability to multi-task and prioritize workload.
• Computer proficiency and ability to navigate between multiple programs.
• Demonstrates and "All In to Win" attitude and performances displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.