Call Center Representative Livonia MI

Description & Requirements

Maximus is hiring a Customer Service Representative in Livonia, MI ! This is a full-time, on-site position where you’ll assist callers by providing case updates and offering relevant guidance. Join our knowledgeable and dedicated team, where you'll play an essential role and make a real impact!

Reliable attendance and transportation are required for this position. If offered the position, state fingerprinting will be required.

Why Maximus?

- Competitive Compensation - Quarterly bonuses based on performance included!
n- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
n- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
n- Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Ter m Disability coverage.
n- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
n- Recognitio n Platform - Acknowledge and appreciate outstanding employee contributions.
n- Tu itio n Reimbursement - Invest in your ongoing education and development.
n- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
n- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
n- Prof e ssiona l Development Opportunities - Participat e in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

- Track and document all inquiries using the applicable systems.

- Complete associated tasks according to the established guidelines.

- Meet Quality Assurance (QA) and other key performance metrics.

- Facilitate the fulfillment of caller requests for materials via mail, email, or download.

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