Call Center Customer Service REP

A client of Insight Global is looking for Customer Service Representative to serve as the primary interface with our customers. This position will be responsible for acquiring inbound calls and emails, accessing the nature of the calls, and creating work orders in the IFS system.
Receive high volume inbound calls/emails, identify the nature of the calls and emails and document all information according to standard operating procedures.
Create work orders for service requests and relay information to appropriate dispatchers.
Obtain and accurately enter new customer information into the IFS system.
Distribute new customer form to accounts receivable manager for approval.
Maintain customer database master files.
Manage and distribute customer complaints accordingly.
Any other duties and responsibilities as assigned by the Manager.
6-month contract to hire
Compensation: $41,000.00 - $49,000.00
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
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HVAC or similar industry experience
Experience with creating work orders for service requests or any experience with work orders
3-5 years data entry and call center experience or Administration experience coming from a high call volume environment
Ability to handle a fast-paced environment
Detailed orientated, ability to multitask and possesses great organizational skills
Must be able to utilize a headset and computer terminal and navigate through multiple systems to input and retrieve information
Comfortable with Microsoft Windows environment including Excel and Word
Excellent writing and verbal communication skills