Business Systems Analyst II

BUSINESS SYSTEMS ANALYST II

WHAT IS THE OPPORTUNITY?

Serve as the business expert for the development, maintenance, training, regulatory compliance and support of all processes related to the residential lending systems. Design, test, and implement system enhancements and provide technical production support for end-users. Coordinate with line of business for project implementation and oversee all required post-implementation tasks to ensure business line satisfaction.

WHAT WILL YOU DO?

• Determine business line system needs and objectives and consults with business line regarding problems with current business applications or systems, enhancements, or new functionality.

• Prepare business and system requirements for maintenance/enhancements and present recommendations to division management.

• Gather information and write business/system requirements, build workflows, develop and code documents and supports the Residential Lending division for trouble shooting

• Conduct all user and quality assurance testing on systems and conduct maintenance testing. Develop test scripts to quality control all changes. Interact with software vendors and BATS to implement software enhancements.

• Collaborate with external departments, including but not limited to Credit Administration, BATS, Legal, and Product Management, to create and implement documents, products and services as they relate to the system application.

• Provide system application support to end-users and effectively troubleshoot system application problems. Make system configuration changes or coordinate changes with vendors or BATS to correct identified problems.

• Prepare documentation on system enhancements and communicate key system changes to the training department.

• Complies fully with all Bank Administrative, Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications *

• Minimum 4 years experience as business analyst or operations analyst specifically supporting loan origination systems.

• Minimum 4 years experience hands-on system design, testing, and production support including writing business requirements and conducting user acceptance testing.

• Minimum 4 years experience working in the financial industry required with focus on consumer and mortgage lending.

Additional Qualifications

• Excellent analytical and problem-solving skills.

• Prior mortgage experience from point of sale to servicing.

• Understanding of federal/state regulatory policies and procedures.

• Thorough knowledge software development and maintenance methodologies including quality assurance and business cycle testing.

• Ability to develop detailed, clearly written business requirements and system/process workflows.

• Experience with planning, designing, and execution of user acceptance testing.

• Intermediate to advanced proficiency in MS Word, Excel, PowerPoint, and Visio.

• Working knowledge of agile/scrum practices.

• Proven ability to lead projects and initiatives to achieve desired business results.

• Strong attention to detail and possess exceptional organizational skills.

• Excellent verbal and written communications skills.

• College degree preferred.

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $34.55 - $55.19 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

• Generous 401(k) company matching contribution

• Career Development through Tuition Reimbursement and other internal upskilling and training resources

• Valued Time Away benefits including vacation, sick and volunteer time

• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

• Career Mobility support from a dedicated recruitment team

• Colleague Resource Groups to support networking and community engagement

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ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.