Business Systems Analyst Clinical Applications Support

Business Systems Analyst Clinical Applications Support

As a Business Systems Analyst Clinical Applications Support, you will make an impact by ensuring the smooth operation and support of critical clinical systems, including eCC and eCF applications. You will be a valued member of the Healthcare IT Support team and work collaboratively with cross-functional IT teams, clinical stakeholders, and application vendors to resolve issues and enhance system performance.

In this role, you will:

• Provide application support for eCC and eCF platforms, ensuring timely resolution of incidents and service requests.
• Troubleshoot and resolve clinical system issues related to patient data, treatment orders, and lab results.
• Monitor and manage interface errors using tools like Soarian Interface Error Viewer (SIEV).
• Collaborate with IT and clinical teams to maintain and improve integrated patient care applications.
• Coordinate change management activities, including deployments and hotfixes, using tools such as Flosum.

Work model:

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 23 days a week in a client or Cognizant office in Lexington, MA. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered:

• Strong product knowledge of eCC (eCube Clinicals) and experience supporting eCF applications.
• 10+ years of experience in clinical application support within regulated healthcare environments.
• Proficiency in ServiceNow for ticket management and issue resolution.
• Experience with Soarian Clinicals, CareTeamHub, and Salesforce platforms.
• Knowledge of HIPAA compliance and best practices in handling patient data.

These will help you stand out:

• Experience as a Change Coordinator or similar role in managing application deployments.
• Familiarity with tools such as Active Directory, Citrix, VPN, and Apple device configuration.
• Strong analytical and communication skills to bridge business and IT needs.
• Ability to work independently and collaboratively in a fast-paced healthcare IT environment.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and other compensation: The annual salary for this position is between $63,000 to $99,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, Employee Stock Purchase Plan.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.