Business Operations Analyst

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available locations: Mexico City

About the Team

The Business Operations team sits under the CFO organization and is responsible for core company KPI reporting, incubating new analytics capabilities, leading and/or facilitating cross-functional projects to devise and operationalize high impact programs. We are looking for a strong data analyst to join Cloudflare to help develop analytics solutions and scale internal data processes. Success in this role comes from combining a strong technical foundation with sharp business acumen and a builder's mindset - someone who's energized by turning scrappy, manual workflows into streamlined, durable solutions to deliver strategic and compelling insights.

What you'll do

• Identify root causes of business or data challenges and conduct in-depth analyses to translate data into meaningful insights
• Present findings clearly and concisely, tailoring takeaways and recommendations to the appropriate audience
• Design, build, and support data or insight solutions that help incubate new data capabilities or programs. Example projects include: product adoption scoring, product performance reporting, variable billing forecasting, product costing and margin analysis, and automation of GTM metrics reporting
• Determine the right technical approach for each project phase (e.g. exploratory analysis, prototyping, MVP/beta development)
• Partner closely with the Business Intelligence team to improve data collection and quality, streamline reporting processes, and help scale solutions from early-stage incubation to long-term, high-performing programs
• Work cross-functionally to keep projects on track and stakeholders informed
• Provide ad-hoc analytical support to Finance & Executive Leadership
• This role might involve travel to the US on a bi-annual basis

Examples of desirable skills, knowledge and experience

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 4+ years of experience as a data analyst, including 1+ years in a large-scale environment (e.g., petabyte-scale data, globally distributed teams)
• 2+ years of experience at a fast-growing, technology-driven company preferred
• Strong hands-on experience with Python, SQL, and tools such as Google BigQuery, Looker Studio, Tableau, or similar Big Data/Cloud-based analytics platforms
• Proven ability to multitask and thrive in a high-growth environment - able to zoom in on the details without losing sight of the bigger picture
• Strong business acumen with a demonstrated ability to align data initiatives with business needs and deliver high-quality outcomes
• Track record of conducting impactful, result-oriented analysis that informs business strategy and drives change
• Advanced proficiency in English (written and verbal)

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.