Business Operations Analysis - Professional

Business Operations Analysis - Professional

Calling all innovators find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What Does A Business Operations Analyst Do?

A Business Operation Analyst at Fiserv will help drive operational excellence across client implementation and support functions. In this role you will ensure timely, predictable delivery of client requests, analyze workflows and systems, maintain governance-aligned documentation, and use data to improve outcomes for clients and internal teams. We partner with stakeholders to turn data into actionable insights and deliver measurable results.

What You Will Do:

• Communicate status, risks, and next steps to clients and internal partners to maintain transparency throughout the request lifecycle.
• Analyze client systems and operational workflows to identify gaps, streamline processes, and support successful data conversions and implementations.
• Maintain and update tracking tools, questionnaires, work estimates, timelines, and process documentation in alignment with project management governance.
• Monitor metrics (hours, costs, SLAs), produce regular reports for leadership and program reviews, and deliver client training/support during implementation and stabilization.

What You Will Need:

• Bachelors degree and/or combined education, work or military experience.
• Experience client-facing project support, operations, or business analysis experience in a fast-paced environment.
• Experience in analytical and problem-solving skills with a focus on process improvement.
• Experience documenting process flows, user guides, or implementation plans.
• Advanced proficiency utilizing Microsoft Excel (formulas, formats, pivot tables, VLOOK-UP)

What Would Be Great To Have:

• Experience managing/manipulating large datasets
• Hands-on experience with RPA platforms (UiPath, Automation Anywhere, Power Automate) or exposure to Intelligent Automation concepts.
• Experience with business process mapping, optimization, and change-management practices.
• Proficiency in SQL or other data-analysis tools for validating data and building reports.
• Familiarity with project management methodologies (Agile, Waterfall) and project management governance.

Important Info About This Role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Perks At Work:

• Were #FiservProud of our commitment to your overall well-being with a growing range of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Our Commitment To Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.

Note To Agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.