Business Application Consulting - ServiceNow Consulting - Experienced Associate
Company : PwC
Location : Washington, DC, 20022
Posted Date : 23 October 2025
Job Details
Business Application Consulting - ServiceNow Consulting - Experienced Associate
Business Application Consulting - ServiceNow Consulting - Experienced Associate
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Specialty/Competency: Functional & Industry Technologies
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 40%
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
As part of the Business Application Consulting team you will support the implementation of ServiceNow solutions, facilitating requirements and enabling service management. As an Associate you will be expected to build meaningful client connections while learning how to manage and inspire others.
Responsibilities
- Assist in the implementation of ServiceNow solutions for clients
- Support project tasks and contribute to team objectives
- Engage in continuous learning to enhance service management knowledge
- Work with colleagues to solve client challenges
- Maintain exceptional standards of professionalism and service quality
- Adapt to evolving client needs and project dynamics
- Bachelor's Degree
- 1 year of experience
- Bachelor's Degree in Business Application Programming, Computer and Information Science, Computer Engineering, Cybersecurity, Information Technology, Management Information Systems, Management of Technology, Software Engineering, Systems Engineering preferred
- Certification(s) Preferred: ServiceNow Administrator, ITIL V3 Foundation, or Project Management
- Demonstrating ability to influence key technical decisions
- Managing service delivery and project management
- Configuring ServiceNow platform or similar tools
- Leading project teams and managing client relationships
- Identifying additional client business opportunities
- Experienced with people management
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Consulting, Information Technology, and SalesIndustries
Accounting, Financial Services, and Business Consulting and Services
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