Business Analyst(ServiceNow)

ServiceNow BA

Locations: Chandler, AZ

W2 ONLY, No C2C!

Work Auth: USC, GC, H4EAD

Hybrid: 3 days in office, 2 remote

12-24 month contract to FTE

Job Summary:

We are seeking a detail-oriented and strategic ServiceNow Business Analyst to support our enterprise platform data initiatives. This role will focus on analyzing, optimizing, and maintaining data integrity across the ServiceNow platform, ensuring alignment with business objectives and compliance standards.

Key Responsibilities:

• Data Analysis & Governance

• Analyze platform data structures, relationships, and usage across modules (e.g., CMDB, Incident, Request, Asset).

• Ensure data quality, consistency, and compliance with governance policies.

• Collaborate with data stewards and owners to define and enforce data standards.

• Requirements Gathering

• Work with stakeholders to gather and document business requirements related to ServiceNow data.

• Translate business needs into functional specifications and user stories.

• Platform Support

• Support ServiceNow modules by identifying data-related issues and recommending solutions.

• Assist in testing and validating data changes, enhancements, and integrations.

• Reporting & Insights

• Develop and maintain dashboards and reports to provide insights into platform data health and usage.

• Support audit and compliance reporting needs.

• Collaboration & Communication

• Partner with developers, administrators, and business units to ensure data solutions meet business needs.

• Facilitate workshops and training sessions on data best practices within ServiceNow.

Qualifications:

• Bachelor's degree in Information Systems, Business, or related field.

• 3+ years of experience as a Business Analyst, preferably with ServiceNow.

• Strong understanding of ServiceNow data architecture, especially CMDB and core tables.

• Experience with data governance, data quality, and reporting tools.

• Excellent communication and stakeholder management skills.

• Familiarity with Agile/Scrum methodologies.

Preferred Skills:

• ServiceNow Certified System Administrator or Business Analyst.

• Experience with ServiceNow Performance Analytics or Reporting.

• Knowledge of ITIL processes and enterprise IT operations.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.