Business Analyst Advisor

Business Analyst Advisor

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

As a Business Analyst Advisor at Fiserv, you will play a pivotal role in ensuring we meet our commitments to our financial institution partners. You will actively contribute to driving client satisfaction by engaging with stakeholders across the organization.

Specifically, you will be responsible for:

• Collaborating with clients to understand their business objectives and success metrics, ensuring alignment with Fiservs offerings.
• Conducting thorough analysis, testing, and configuration of system settings to support client needs.
• Leading the development of comprehensive project requirements and integrated project plans.
• Serving as a liaison between clients and Fiserv teams, supporting client initiatives and driving successful delivery of services.
• Monitoring client project portfolios and service tickets, facilitating timely resolutions to ensure client satisfaction.
• Working closely with product and technology teams to support cross-client initiatives during platform changes.

What you will do:

• Champion client delivery and service processes, proactively managing client initiatives.
• Advocate for the voice of the customer, gathering feedback to enhance end-to-end client satisfaction and engagement.
• Build strong relationships with clients, identifying opportunities to enhance their business outcomes.
• Align with key organizational partners including executive leadership, sales, marketing, operations, and finance to drive collective success.
• Translate client business requirements into actionable solutions that achieve desired business outcomes.
• Manage client projects while providing expert consultation and guidance throughout the project lifecycle.
• Offer insights into product capabilities and best practices for addressing complex business challenges.
• Ensure completion and approval of testing, user documentation, and blended learning plans.

What you will need to have:

• Bachelors degree in business, operations, or a related field.
• Over 6-10 years of experience in business and IT program and project management.
• 6-10 years of experience in the Financial Services industry preferred.
• Proven track record of effectively driving delivery and achieving business objectives.
• Understanding of business financial practices and accounting principles.
• Familiarity with FD systems (PCF, ACS, Letters, DQ, Rules) preferred.
• Experience with both Waterfall and Agile Development methodologies preferred.

What would be great to have:

• Operational consulting experience is a plus.
• Strong analytical and problem-solving skills, with the ability to navigate complex business and technical concepts.
• Exceptional communication and presentation skills, capable of engaging stakeholders at all levels from C-suite to technical teams.
• Demonstrated thought leadership, with the ability to influence through collaboration.
• Proven ability to quickly establish credibility and rapport with diverse constituents.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.