Bottle Person

Bottle Person

Provides prompt, efficient and friendly customer service. Assists customers in the bottle/can redemption room of the store.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.

Accountable and reports to: District Store Director, Store Manager, Assistant Managers General Merchandise, Perishables, and Store Operations; Service Managers.

Positions that report to you: None.

Primary duties and responsibilities include:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Maintains bottle room and keeps it clean.
• Assists customers with distributing bottles in proper locations.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, and loading or unloading heavy items.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Assists customer in transporting purchases to their mode of transportation.
• Cleans can redemption area and empties the recycle bins, where applicable.
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
• Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary duties and responsibilities include:

• Assists in all departments as requested (within the wage and hour guidelines).
• Delivers product to customers (within the wage and hour guidelines).
• Shovels, salts, and sands walkways.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, skills, abilities and worker characteristics include:

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people.

Education and experience: No education or experience requirements.

Supervisory responsibilities (direct reports): None.

Physical requirements include:

• Must be physically able to exert up to 75 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working conditions include exposure to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment used to perform job includes bottle machines, window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).

Financial responsibility: None.

Contacts include daily contact with the general public and occasional contact with suppliers/vendors.

Confidentiality includes no access to confidential information.