Bojangles General Manager (Gerente General) - Lexington, NC - 953

Job Summary

General Managers lead their teams in providing our guests with the most exceptional experience in Southern Hospitality. General Managers develop and lead a team that drives traffic, sales, and profitability in our restaurants, by maintaining a customer-centric culture. They do this by ensuring an outstanding guest and employee experience.

Responsibilities

• Actively seek growth opportunities or assignments for development.
• Communicates effectively and timely with all guests (internal and external).
• Takes an active role with all new team members.
• Subject matter expert and adherence to all systems and processes.
• Effectively demonstrates our Cultural Principles in every interaction.

Performance

• Subject matter expert and adherence to all systems and processes to include BoFood and BoLabor.
• Upholds standards and takes corrective action when standards are not being met.
• Empowers team members to maintain WOW guest service with every interaction.
• Reduces R&M through proper manager walks, process execution, and timely escalation of opportunities where applicable.
• Engages and fosters external community relationships to include recruitment and sales growth, e.g., digital platforms and catering.

Profit

• Ability to increase same-store growth through sales and guest counts.
• Understands the restaurant P&L results.
• Understands how quality, service, and cleanliness impact sales.
• Actsively participates in inventory management.
• Demonstrates and upholds all safety and security standards.
• Engages in all LTO throughout the LTO life cycle, including training and POP by deadlines.

Qualifications

• A minimum of 3 years’ management experience.
• 18 years or older.
• Able to read, write and speak English.
• Must possess a valid driver’s license and access to reliable transportation.
• Available to work any shift, 7 days a week, with a required 50-hour work week.
• Prior supervisory experience with a coaching mindset.
• Previous onboarding experience with employees at all levels.
• Prior Microsoft Office experience.
• Prior cash handling and bank deposit experience.
• Ability to multi-task and lead teams in a fast-paced environment.
• Ability to bend, stand, kneel frequently, lifting 25+ lbs.

Benefits

• 401(k) with matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Paid training
• Vision insurance

People with a criminal record are encouraged to apply. Bojangles Restaurants Inc. is a Fair Chance, Equal Employment Opportunity, Affirmative Action employer.