Billing Quality Control Coordinator - HYBRID

Billing Quality Control Coordinator - HYBRID

The Labcorp Specialty Support team has an exciting career opportunity for a Billing Quality Control Coordinator. The purpose of this position is to work with clients and divisional employees to resolve billing issues, to increase cash, and reduce bad debt. From findings, drive corrective action plans and monitor improvement.

Responsibilities

• Acts to address clients with high bad debt or revenue write off experience by interfacing with sales and operations to create and implement action plans for improvement. Works with the client and/or Sales to address outstanding, past due client balances and obtain billing information for items moved to third parties.
• Coordinate and work with Corporate Billing on customer facing initiatives to communicate and assist with the adoption of technology and tools developed to improve the account performance with regards to defects.
• Provide billing training to phlebotomists, Sales, and clients to ensure correct billing and prompt payment. Training to include reviewing client billing invoices, obtaining appropriate 3rd party billing information, ABNs, RPI and Medical Necessity.
• Problem solving by being able to zero in on specific client issues from analysis of corporate reports and other quantitative data, when requested, and maintain conversational knowledge of all client issues.
• Establish and maintain productive relationships with employees, peers, and senior management, crossing departments, divisions and corporate lines to establish trust and confidence in the BQCC program to resolve issues.
• Participate in meetings with internal departments as needed (billing, sales, client services, branch, LCM, PSCs) to update and provide information regarding billing issues and activities. Act as liaison between billing and other departments.
• Strong communication, both oral and written is essential to communicate with others located throughout a wide geographic area where the primary mode of communication is conference calls and email.
• Establish effective follow up processes.
• Establish systems and process to manage, analyze and act on large volume of quantitative data.
• Ability to prioritize projects to optimize work time.

Other duties as assigned by Supervisor.

Qualifications

• High School Diploma or equivalent required; Associate's degree or higher preferred.
• Minimum three + years previous work experience in medical billing, healthcare and/or insurance claims required
• Experience in teaching, support, and training in customer interaction situations strongly preferred.
• Familiarity with medical and insurance billing requirements and regulations strongly preferred.
• Knowledge of LCBS, LCLS, Labcorp LINK, and other Labcorp software strongly preferred.
• Strong PC and systems skills (billing and laboratory systems) and working experience with major software applications for PCs (ex: Webex, Microsoft OneNote, Teams, Excel, etc.) strongly preferred.
• Good organizational skills preferred.
• Excellent communication skills preferred.
• Detail oriented preferred.
• Self-motivated, and independent worker preferred.

Shift: Monday-Friday; 7:00am- 3:30pm EST

This hybrid position offers a balanced schedule of three in-office days at the Burlington or Durham, NC location and two remote workdays per week, supporting both collaboration and flexibility.

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

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