Bilingual Customer Support Specialist

The Bilingual Customer Support Specialist will engage with customers in a dynamic retail environment, assisting them with their needs and ensuring their satisfaction. This position focuses on building relationships with wholesale and retail customers, providing expert advice on Sherwin-Williams products and driving store sales.

This role requires a commitment to excellent customer service while maintaining sales goals and high standards for product presentation. The specialist will operate within stores near the following location: 3404 Illinois Road, Fort Wayne, IN 46802.

Key Responsibilities:

• Deliver outstanding customer service to drive satisfaction and loyalty.
• Assist customers both in-store and over the phone by assessing their needs and suggesting suitable products.
• Develop trust-based relationships with customers.
• Accurately process sales transactions according to company policies.
• Achieve monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files and ensure product quality.
• Prepare customer orders by mixing and tinting products as needed.
• Keep store shelves stocked and displays organized.
• Ensure cleanliness of store equipment and environment.
• Participate in store inventory management and control.
• Proactively suggest improvements to enhance sales.

Minimum Requirements:

• Must be at least 18 years of age.
• Legally authorized to work in the U.S. without sponsorship.
• Proficiency in reading, writing, comprehension, and communication in both English and Spanish.
• Valid, unrestricted driver's license.
• Ability to lift and carry up to 50 lbs frequently and 70 lbs occasionally, with or without accommodation.
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications:

• High school diploma or GED.
• Minimum of one year experience in retail, delivery, or customer service.
• Previous experience with paint and related products.
• Familiarity with tinting and mixing equipment.

At Sherwin-Williams, we are dedicated to fostering the potential of our employees and creating a rewarding work environment. Join us to make a difference!