Bilingual Customer Service Representative

Required Skills & Experience

-2 + years of customer service or call center experience. -Excellent verbal and written communication skills are critical, along with the experience of working with customers/members in a positive manner.

-Excellent computer skills are a must.

-Bilingual in Spanish and English

Job Description

This is an inbound customer service role. . It's a boutique-style, inbound call center. Our focus is to create an excellent member experience, which is much more valuable than making a sale. There is no churn and burn here, no cold calling or telemarketing.

We are seeking a dedicated team member who can provide exceptional customer service and support, including scheduled coverage as needed, to ensure smooth operations and customer satisfaction.

You will focus on:

• Identify customers' needs, clarify information, research customer issues, and provide solutions and /or alternatives.

• Seize the opportunity to promote services and benefits. It is essential that we remind members of the value of their membership and associated benefits and programs.

• Work to elevate our customer experience through all avenues. Build valuable relationships and interactions; engage members/customers by going the extra mile.

Compensation: $18.00 per hour. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.