Bilingual Administrative Support Representative

Bilingual Administrative Support Representative

We are seeking a bilingual administrative support representative for a Toll Collections company primarily servicing Louisiana. This role involves providing exceptional customer service and administrative support within a dynamic team environment.

Responsibilities:

• Serve as the first point of contact for all customer service issues.
• Respond to calls from the public, providing general information and service regarding the GeauxPass.
• Maintain a thorough understanding of the customer service center and GeauxPass operations to assist customers and resolve problems.
• Process credit card and e-check payments for replenishment or violation payments.
• Open cases for unresolved customer inquiries.
• Handle customer complaints, research, and adjust account discrepancies as requested by the leadership team.
• Process and reply to e-mails/cases from customers.
• Manage customer disputes.
• Process Web correspondence to answer questions and provide assistance to customers.
• Process the closing of customer accounts and submit requests for refunds when necessary.
• Update invoices, violation payments, customer payments, or accounts to keep demographic, vehicle, and credit card information current.

Essential Skills:

• Fluency in Spanish and English.
• High school diploma or equivalent.
• Excellent communication skills.
• 1-3 years of relevant experience.
• Strong organizational and analytical skills.
• Proficiency with Microsoft Office Suite.

Additional Skills & Qualifications:

• Experience in a call center or administrative support role.
• Strong data entry skills.
• Experience with computer operations.
• Clerical and front desk experience.

Work Environment:

This position is based in a cubicle call center environment, focusing on administrative duties. The role is 100% in-office with a shift from 10:30 AM to 7:00 PM. Training is mandatory and occurs from 10:00 AM to 6:30 PM over a period of 5-7 days. Enjoy a small start-up family environment, with great benefits including 100% medical coverage, free parking, and a convenient location for lunchtime walks.

Job Type & Location:

This is a Contract to Hire position based out of Louisville, Kentucky.

Pay and Benefits:

The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Louisville, KY.

Application Deadline:

This position is anticipated to close on Sep 30, 2025.