Bi- Lingual Customer Service Agent

The Start Date for this role is July 21, 2025. The working hours/shift for this position are Monday-Friday through 7:00 AM – 5:30 PM CST, based on availability.

This role focuses on customer service while interacting with location management to respond to high volume customer calls. This individual is expected to have the ability to self-pace, prioritize, and troubleshoot while performing specific functions according to standardized procedures. The Bi- Lingual Customer Service Agent should create a positive experience for each caller and is meticulous, perceptive, organized, adaptable, and detailed oriented. They will listen to customers to understand the reason for their call, address all questions or concerns and provide an accurate and efficient resolution. This is a full-time position that offers a great work – life balance. The business hours are Monday - Friday, with no weekends and paid Holidays. The first 4 weeks will be dedicated to on-the-job training with a schedule of 8:00 AM – 5:00 PM CST. Once training is completed and the Bi- Lingual Customer Service Agent is certified, the shifts will be between the business hours of 7:00 AM – 5:30 PM CST, based on availability.

The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment.

• Manage incoming customer calls
• Research account details
• Open, track and resolve requests using internal systems
• Handle telephone inquiries
• Listen to customers, address issues and respond appropriately
• Communicate with Sales and Service representatives in the field
• Build relationships with customers - both internal and external

• Minimum 2 years’ experience in a demanding Office / Customer Service Environment with all applicable skills in place.
  
• Minimum Keyboard speed of 45 WPM
  
• Mastery of Multi-Line Phones & all types of Office Equipment
  
• Solid working knowledge of MS Outlook / Word / Excel
  
• Familiarity with Parcel & Freight protocols and documentation
  
• Ethical, Perceptive, Confident, Affable, Teachable, Meticulous
  
• High School Diploma or GED equivalent
• Fluent in English and Spanish (written, spoken, and listening comprehension required)

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws