Bentley Support Lead and Trainer

Bentley Support Lead And Trainer

Kimley-Horn is looking for a Bentley Support Lead and Trainer to join our Orlando, Florida office! This is not a remote position.

Responsibilities

This position will support project teams using Bentley software across the firm through technical support, training, and managing CAD standards. The selected candidate will:

• Leadership
  • Mentor and train CAD team partners utilizing best practices for Bentley software products
  • Provide technical direction to 12 geographic CAD Support Specialists: coordinate knowledge sharing, backlog, and priorities
• Training
  • Design learning paths, deliver live/virtual workshops, create video tutorials, coordinate with our software partners to do the same
  • These training courses will cover various disciplines and skill levels with a major emphasis on roadway and surface water practices
• Support
  • Support various project teams' utilization of Bentley engineering software from 3D modeling into design, production, and asset management
  • Solve complex ORD modeling, annotation, terrain, or corridor issues escalated from production teams and coordinate directly with software vendors as needed
  • Coordinate with CAD teams for timely software upgrades and deployment of Bentley OpenRoads Designer, Microstation and other Bentley software
• Standards
  • Define and maintain feature definitions, annotation groups, DGNLIBs, report styles, and workspace configurations
  • Validate client-specific and KH CAD standards
  • Provide support and direction for workspace development amongst project teams
  • Help teams transition to ProjectWise and identify existing team's needs and opportunities
• Project Management
  • Participate in project kick offs to set modeling strategies; conduct periodic model health checks and peer reviews to enforce standards.
  • Create documented guidance and real-time support for KH helpdesk regarding Bentley support topics
• Technical Leadership
  • Pilot new Bentley releases, Civil add ins, and custom tools; assess ROI and hand off deploy ready packages to production teams
  • Recommend emerging tools and strategies to improve work efficiency
  • Coordinate with IT developers to solve project related problems
  • Monitor application performance, license pools, and server utilization; recommend scaling or optimization actions.
  • Track defect/root cause trends, run post incident reviews, and sponsor automation to reduce repetitive tasks.
  • Actively work with project teams to understand their needs and create innovative solutions that can be crafted internally with internal teams or placed on software vendors roadmaps

Qualifications

• Bachelor's or Master's degree in the field of Civil Engineering
• 10+ years of experience in civil engineering design with relevant ORD experience working on large-scale roadway projects, complex drainage projects, and digital delivery principles
• Experience with developing training content, troubleshooting CAD issues, and training CAD users
• In-depth knowledge of Bentley design programs
• Experience training, supporting, and mentoring technical staff
• Experience with backend implementation of DOT and municipal CAD standards
• Effective communication skills
• Experience mentoring or leading distributed support teams
• Familiarity with OpenRoads SDK, or OpenRoads APIs a plus

Why Kimley-Horn?

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it that's why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn's placement on the Fortune "100 Best Companies to Work" list for 18 years!

Key Benefits at Kimley-Horn

• Exceptional Retirement Plan: 2-to-1 company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
• Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
• Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
• Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
• Professional Development: Tuition reimbursement and extensive internal training programs.
• Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.