Benefits Specialist I

Call center experience
Familiarity with HRSS policies and procedures
Tuition reimbursement processing experience
Process improvement skills
Workday experience
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Insight Global is looking for 6 benefits call center representatives to join our large Casino operator clients team on site in Las Vegas, Nevada. Responsibilities will include utilizing the case management system to respond to benefits cases accurately and within SLA, communicating with employees via phone, email, letter, and chat to resolve benefits-related issues, and collaborating with HR and external vendors. Representatives will support benefits processes such as open enrollment, new hire/termination processing, and life events, and approve pending benefits administration events in Workday. They will review employee documents for compliance with company policies, work in a call center environment handling calls from 8-5, review and process tuition reimbursement requests, resolve escalated benefits cases, and recommend process improvements. Maintaining employee confidentiality and adhering to HIPAA regulations is essential. Additional duties include resolving disputes and overseeing compliance and health and welfare plan administration.
Experience in Customer Service environment, preferably with internal employees
Experience with benefits processes
Proficiency in case management systems
Comfortability with Microsoft products (Teams, Excel, PPT)
Strong written and verbal communication skills
Attention to detail