Bellperson - Hilton Sedona Resort at Bell Rock

Guest Services, Operations, and Front Office

Are you passionate about providing exceptional service and making guests feel at home? If so, we have the perfect opportunity for you! At Hilton Sedona Resort at Bell Rock, we believe that every guest deserves a warm welcome and a memorable experience. Join our dedicated team and be the friendly face that sets the tone for their stay!

As a full-time bellperson, we are looking for open availability to work any of the following shifts. Must be able to work weekends and holidays. Shift hours are 7 am-3:30 pm, 12 pm to 9:30 pm, and a mid shift 11 am-7:30 pm. Benefits consist of a state-of-the-art PTO program, medical, dental, vision, 401 K, stock purchase, and Hilton's Employee discount travel program with discount rooms in the US and Internationally.

A Bellperson is responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

Our Bellpeople make an hourly rate plus tips. There is also an incentive program that this position participates in for additional compensation opportunities. You would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that the management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries, and/or pulls, and attend to the main lobby and front door, as needed
• Drives property-designated vehicles to and from guest destinations such as guest rooms or local airports, as needed
• Assist in the maintenance, appearance, and functionality of equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!