Behavioral Health Navigator I (Casual)

We are hiring a casual Behavioral Health Navigator to support UPMC Chautauqua!

The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within The UPMC Chautauqua Emergency Department. They will develop initial treatment plans to facilitate disposition planning and assists with bed placement or disposition planning. They will have the ability to identify acuity level of patient and will facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition.

The incumbent will work one 8-hour shift per week. Shifts will rotate to days, evenings, and nights. Must work 1 weekend shift per month and 2 holidays per year.

Responsibilities:

• Complete all required documentation and paperwork, including psychiatric evaluations and commitment paperwork.

• Utilize DSMV for provisional diagnoses.

• Understand mental health laws and ensure accurate inpatient commitments.

• Know insurance processes and obtain necessary authorizations.

• Participate in interdisciplinary activities and maintain competency.

• Use up-to-date technology for patient care and referral planning.

• Handle a high volume of calls efficiently and follow scheduling guidelines.

• Respond quickly to appointment or admission requests.

• Review and summarize patient information for behavioral health admissions.

• Present cases verbally to physicians and others.

• Demonstrate triage and assessment skills for medical necessity.

• Provide accurate, timely information to colleagues and external agencies.

• Access social systems and provide resource information to patients and families.

• Bachelor's Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master's degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.

• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

• Ability to identify problems, implement resolution, reassesses situation/problem.

• Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.

• Ability to work collaboratively within a multidisciplinary team.

• Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.

• A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.

• Exhibit openness and willingness to learn.

• Flexible schedule; rotating shifts. History/record of all above services consistently delivered with a service excellent attitude.

• Ability and willingness to work in a managed care environment.

• Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.

• May in the course of their job duties be in rooms where medications are stored.

• No contact with medications is allowed. Licensure, Certifications, and Clearances: New York State Fingerprint Check may work provisionally for 30 days.

• NYS Staff Exclusion List (NYSEL)

• NYS Statewide Central Register of Child Abuse (NYSCR)

UPMC is an Equal Opportunity Employer/Disability/Veteran