Behavioral Health Case Manager - Pathways to Hope First Episode Psychosis

Full-time, Days

80 hrs/2 weeks

Be part of launching Pathways to Hope, an innovative program in Lancaster County supporting individuals experiencing a first episode of psychosis.

As a Behavioral Health Case Manager, you'll play a vital role in linking individuals to resources, strengthening community partnerships, and providing coaching and support. Working within a collaborative team, you'll help deliver high-quality, trauma-informed care that makes a real difference.

This is your opportunity to shape a new program, make a lasting impact, and help individuals and families build resilience and hope.

Program Overview:

Pathways to Hope: A First Episode Psychosis Program through WellSpan Philhaven

Pathways to Hope is a specialized program offered through WellSpan Philhaven, designed to support individuals experiencing a first episode of psychosis. Grounded in evidence-based practices, this program provides early, intensive, and coordinated care to help individuals stabilize, recover, and move forward with their lives.

The goal of Pathways to Hope is to reduce the long-term impact of psychosis by promoting early engagement, personalized treatment, and community integration. Our multidisciplinary team partners with individuals and their families to support wellness, resilience, and hope from the very first step.

General Summary

Assists the Program Manager in facilitating the design, development, provision and evaluation of services.

Routine tasks will include:

• Daily meeting with consumers

• Coaching & teaching skills

• Making & following up on referrals

• Supporting consumers in connecting to resources in community

• Working on educational & vocational goals with consumers

• Meeting with community partners

• Tracking & entering data & outcomes

This is your opportunity to shape a new program, make a lasting impact, and help individuals and families build resilience and hope.

Duties and Responsibilities

Remote Work Capable

Essential Functions:

• Checks for payor eligibility/ enrollment.

• Contacts parent/county agencies involved/school/other professionals.

• Completes necessary tracking forms/documentation.

• Forwards information to secretary for scheduling.

• Completes and compiles necessary information to generate funding packet for each patient receiving services.

• Tracks/monitors funding expirations.

• Tracks/monitors funding authorizations.

• Problem-solves/seeks resolution surrounding billing issues with assistance of WellSpan biller and case manager coordinator.

• Contacts individuals and/or family as necessary regarding eligibility status.

• Assigns patients authorized for services to individual staff within the program.

• Tracks admission status/change in authorized hours/discharges to efficiently assign patients and inform staff of changes.

• Compiles caseload information to distribute to staff.

• Checks eligibility status of each patient bi-weekly noting changes in coverage.

• Completes documentation check bi-weekly.

• Maintains accurate status report including patient name, hours authorized, expiration date of authorization, and waiting list.

• Adheres/enforces policies and procedures and/or charges to existing program and ensures proper implementation.

• Assists in development of policies and procedures.

Common Expectations:

• Promotes WellSpan services in the hospital and community.

• Attends program meetings as expected.

• Assists in additional tasks as assigned by the Program Manager.

• Provides other services as assigned.

Qualifications

Minimum Education:

• Bachelors Degree Required

Work Experience:

• 1 year Relevant experience. Preferred

Knowledge, Skills, and Abilities:

• Excellent human relations and oral/written communication skills.

• Analytical ability.

• Visual and hearing ability.

• Knowledge of and ability in the care and support of individuals in a specific age group (adults and older adults).

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Philhaven

Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus.

At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.

Quality of Life

Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch - farm-to-table and beyond.

Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.