Barista / MClub Attendant FT

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The Marriott Phoenix Chandler, located in Chandler- a Southeast suburb of Phoenix, is the newest Full Service Marriott in the state of Arizona!

Featuring 264 Guest Rooms and over 21,000 sq ft of event space, this hotel has the largest Ballroom in Chandler, AZ! Within the hotel, Proof 19 features handcrafted cocktails, local beers, and Southwest cuisine. We Proudly Brew Starbucks Caf serves a morning pick-me-up and variety of breakfast options. The hotel features modern dcor and is situated within the Price Road Corridor, near some of Arizonas largest employers, including Fortune 100 & 500 companies.

Overview

This is a dual position: Mclub / Barista

Job Description Barista:

• Greets customers and takes food order; provides information about products and looks for opportunity to up-sell products
• Prepares all drink orders to Starbucks and Marriott Service Standards
• Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all Marriott customer service and cash handling policies and procedures
• Educates and informs customers about the differences among coffee beans, coffee preparation and home brewing methods
• Cleans and stocks customer area
• Follows Marriott's operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to bend, twist, and stand to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
• Requires the ability to learn and maintain knowledge of Starbucks products and procedures
• Customer service experience preferred

Job Description MClub Attendant:

• Have experience in a Customer Service and/or facilities attendant role.
• Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Monitor M CLUB for seating availability, service, safety, and wellbeing of guests.
• Complete opening and closing duties.
• Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
• Stock ice, glassware, and supplies.
• Forecast additional meal requirements and communicate special requests to the kitchen.
• Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.
• Document pertinent information in department logbook.
• Report accidents, injuries, and unsafe work conditions to manager.
• Provides a professional image at all times through appearance and dress.

Qualifications

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Require good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must be able to lift up to 15lbs.
• Provide the highest service standards possible to all guests.
• Maintain the cleanliness of the Starbucks area.
• Meet and exceed all guest request and expectations with a professional attitude.
• Adhering to the proper cash handling procedure including tip reporting and due backs.
• Must be able to work mornings, weekends, holidays.

The Marriott Phoenix Chandler is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.