Banquet Server - Anchorage Convention Centers

Banquet Server

This is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.

Essential Duties and Responsibilities:

• Reports for work in proper uniform according to the scheduled time.
• Follows instructions for each event as given by the Food & Beverage Manager and/or Banquet Captain.
• Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.
• Assists with preparing garnishes, beverages, condiments, and breads.
• Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.
• Assists with preparation and set-up of event room when necessary.
• Prepares tables with place settings as instructed by the Food & Beverage Manager and/or Banquet Captain.
• Attends pre-function meeting for briefing of event details.
• Provides friendly and courteous customer service at all times.
• Remains at assigned station and perform duties as assigned according to each event.
• Reports any customer concerns and/or complaints to Banquet Captain.
• Breaks down tables and banquet equipment after each event.
• Cleans and returns serving pieces to proper storage area.
• Adheres to strict grooming standards and policies of company.
• Follows service standards, procedures and guidelines.
• Performs other duties as assigned and deemed necessary.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Minimum of six (6) months' work experience in service-oriented environment
• Ability to communicate effectively both orally and in writing
• Knowledge of local, state, and federal Health Department standards
• Knowledge of rules and regulations regarding alcohol service
• Must have an outgoing, positive attitude in dealing with patrons & employees

Skills and Abilities:

• Knowledge of catering services and terminology
• Strong guest service skills
• Ability to get along well with others
• Ability to receive and carry out instructions in a timely manner

Compensation: Competitive Union Wage

Working Conditions:

• Location: On Site at the Anchorage Convention Centers
• Physical Demands:
• Must be able to work a flexible schedule, including weekends and holidays.
• Work hours may range from very early morning to late night.
• Work is primarily indoors. Some outdoor work may be required.
• Work will be performed in many different areas of the Anchorage Convention Centers, as well as off-premises, including the Alaska Railroad.
• Work will involve a considerable amount of walking, lifting, and other high-exertion activities.
• Must be able to frequently lift at least 30 lbs. and can carry a service oval tray with up to (8) eight loaded entre plates/covers throughout the course of an entire event.
• Must be able to work in a crowded, high-activity, high-demand environment.
• Flexibility is required, as to the ability to meet all requests upon demand.
• Duties require the use of considerable initiative, creativity, judgment, problem-solving, and working under minimal direction.
• Requires working under deadlines or pressure, dealing with difficult people or situations involving complex issues, and establishing and maintaining cooperative and productive work relationships.
• Other duties may be assigned.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.