Banquet Houseman

Golden Nugget Lake Charles Job Opportunity

Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry's signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity!

Responsibilities

Exhibit conduct in accordance with all Gaming Commission regulations, federal and state laws and regulations, and Golden Nugget and departmental policies and procedures. Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Provide consistently friendly and efficient service at all times, anticipating guests needs and requests. Set up banquet meal functions as prescribed by the Banquet Function sheet. Set table according to the instructions from the headwaiter or Supervisor. Provide prompt and professional service during banquet meal functions. Ensures that guest safety is of paramount consideration in the set-up of the room and in the arrangement and performance of all banquet food service. Is familiar with the menu and wines being served. If appropriate, serve all alcoholic beverages knowledgeably and in strict compliance with all applicable alcoholic beverage laws. Is aware of all functions and activities in the Hotel/Casino during the shift. Attend to guest complaints and requests promptly and refer them to the immediate Supervisor. Ensure that cutlery, crockery and silverware at the tables are spotless. Ensure that butters, milks, sugars and other requirements are set ready on the station or table before the commencement of the function. Clear plates and ashtrays promptly to ensure proper service flow. Replenish water, coffee, tea, condiments and other items required to tables and stations. Serve food and beverage according to Banquet Service standards for the specific function. Maintain cleanliness of function equipment, service stations and banquet benches and surfaces. Handle equipment with care to avoid accidents, breakages and damage. Collect requisitioned food and beverage items from the store rooms and checks accuracy of the order quantities and expiry dates. Collect linen after completing the Linen Requisition and adheres to the Laundry Departments schedules. Perform any other duties as requested by the Banquet Manager, Senior Banquet headwaiter, headwaiter and Supervisor. Maintain a clean, safe, hazard-free work environment within area of responsibility. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations. Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to work independently. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor. Excellent interpersonal, organizational and communication skills. Display strong work ethic and team work.